Experience

Gold's Gym Armenia

• Armenia
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales and Customer Service Manager

  • Mar 2018 - Present

  - Sales enforcement.- Promotions of memberships among potential customers.- Maintaining relationships with customers.- Conducting gym tours using established sales systems.- Participate in spontaneous sales call rides and planned field days.- Ascertain customers’ needs and wants- Ensure high levels of customer satisfaction through excellent sales service.- Good communication skills.- Communicating with each team member effectively in a way they'll understand.

• Customer Service Manager

  • Mar 2018 - Present

  - Overall gym area service control.- Ability to solve problematic issues quickly․- Proven track record in resolving and reducing customer complaints and meeting customer service level agreements.- Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability.



Family Fast Food Restaurant

• Yerevan, Armenia

• Customer Service Manager

  • Mar 2016 - Dec 2017

  - As a manager effectively had communicated with staff. - Having great verbal communication skills. - Can contact with diverse group of people. - Check on customers throughout the dining service, answer questions and come up with solutions. - Creative mindset, that inspires appropriate menu changes and marketing plans. - As a manager effectively had communicated with staff. - Having great verbal communication skills. - Can contact with diverse group of people. - Check on customers throughout the dining service, answer questions and come up with solutions. - Creative mindset, that inspires appropriate menu changes and marketing plans.