Experience

Nexa

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Manager, Workforce Management

  • Dec 2021 - Present

  Remote



Equity LifeStyle Properties, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Workforce Optimization Manager

  • Oct 2019 - Dec 2021

  Orlando, Florida Area



Sears Home Improvement Products

• Construction
• 700 & Above Employee

• Workforce Planning Manager

  • Aug 2018 - Oct 2019

  Longwood, Florida Provide workforce capacity staffing forecasting and requirements for 46 national district sales offices.



Vistana Signature Experiences

• United States
• Hospitality
• 700 & Above Employee

• Forecast Analyst

  • Sep 2017 - Aug 2018

  Orlando, Florida



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Capacity Planning

  • Jan 2014 - Sep 2017

   Responsible for accurately and effectively forecasting and managing the capacity planning for variable labor in 17 + departments  Perform as needed analysis pertaining to the staffing need to ensure service level agreements and requirement are met based on workload  Successfully created multiple tools to expedite data validation and merge numerous data sources to locate and eliminate discrepancies  Calibrate with Senior Management and Operations to offer assistance and… Show more  Responsible for accurately and effectively forecasting and managing the capacity planning for variable labor in 17 + departments  Perform as needed analysis pertaining to the staffing need to ensure service level agreements and requirement are met based on workload  Successfully created multiple tools to expedite data validation and merge numerous data sources to locate and eliminate discrepancies  Calibrate with Senior Management and Operations to offer assistance and recommendations on staffing efficiency  Partner closely with Finance counterparts to ensure staffing models and recommendations are in line with approved multi- million dollar budgetary alignments  Create, maintain and enhance several models and databases to manage call volume and staffing performance  Serve as Senior Analyst role for a team of 3 Analyst, assisting in a mentoring role, best practices and process documentation  Provide analytical support in SWOT analysis to drive cost efficiency and savings Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Process Analyst-Projects and Analytics: Resource Management

  • Jul 2000 - Jan 2014