Experience

Virtual Business Office Associates

• United States
• Human Resources Services
• 100 - 200 Employee

• Customer Service Specialist

  • May 2017 - Present

  • Review Denied and/or Underpaid Claims • Reach Out to Insurance Companies to Discuss Claim Processing • High Traffic Inbound and Outbound Patient & Insurance Calls • Certified with Multiple State and Federal HIPAA Regulations • Work Closely with Team Leaders and Team Analyst to Resolve Unpaid Balances • Educate Patients on Health Insurance Plans & Policies While Adhering to HIPAA Regulations • Ability to File Reconsideration or Formal Appeal to Insurance Companies While Adhering to HIPAA Regulations • Ability to Rebill Initial and Corrected Claims to Insurance • Understanding Complex Nature of Healthcare that Requires Attention to Detail • Ability to Send Secure Emails or Certified Mail Show less