Experience

MentorcliQ

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Coach

  • Apr 2021 - Present



Updox

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Onboarding Success Manager

  • Jul 2018 - Present



CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Analyst

  • Apr 2016 - Apr 2020

  Account Analytics Account Analytics



OhioHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Lead Registration, Grant Medical Center

  • 2015 - Apr 2016

  Manage the performance of a team of up to 10 associates tasked with providing inpatient, outpatient, and emergency room patients with exceptional customer service and support while processing admissions and registrations. Focus dually on not only achieving key performance metrics—quality, service, productivity, and efficiency—but also in cultivating a team environment with a strong sense of culture and camaraderie. Develop policies to clearly define performance expectations and workplace rules.➥ Facilitate the implementation of CareConnect patient information system deployments, attending leadership meetings to maintain leading-edge knowledge of technology functions and integration of clinical and administrative patient data.➥ Disseminate corporate and department goals throughout the registration team, set high expectations and empower individual associates through training and mentorship, and lead the team to achieve performance targets.➥ Changed the climate of the day-shift team through increased accountability, empowerment, and coaching; recently transitioned to the night-shift team to facilitate the same cultural transition and performance turnaround.



Mount Carmel Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Counselor, Emergency & Trauma Services

  • 2014 - 2015

  Leveraged financial counseling, data analysis, and customer service strengths to transition into this high-volume and fast-paced setting, while also allowing for a more conducive schedule to balance MBA program and career. Collected confidential patient data to determine benefits eligibility and financial responsibility. Processed patient deductibles, co-pays, co-insurance, and deposits; fielded and resolved billing questions; and ensured total compliance with insurer, Medicare, Medicaid, and other payer sources.➥ Partnered with the Van Buren Shelter and other community programs, to ensure patients were referred to local social service organizations able to provide financial support and housing assistance once discharged from the hospital.➥ Maintained patient confidentiality, adhering to HIPAA regulations in the use and disclosure of sensitive information.➥ Played a key role in minimizing past due balances by evaluating account histories to establish payment arrangements.



The Ohio State University College of Dentistry

• United States
• Higher Education
• 100 - 200 Employee

• Project Manager & Information Assistant

  • 2012 - 2014

  Performed administrative, patient registration, and clinical rotation coordination functions within the pediatric clinic, working with patients, families, clinic staff, and dental students to ensure operational efficiency and effectiveness. Assumed additional responsibility for coordinating a referral partnership pilot program with The Ohio State University Wexner Medical Center and OhioHealth’s Riverside Methodist Hospital. Established streamlined processes and procedures to refer emergency room patients—requiring immediate dental care—to the College of Dentistry.➥ Held total accountability for collecting patient data, informing patients of clinic policies and procedures, and overseeing the completion of accurate and compliant patient records by the clinical team.➥ Developed educational materials to provide procedural and cost transparency to patients, crafted original communications for internal and external audiences, and acted as a ‘go-to’ information resource.➥ Created daily clinic schedules based on the needs and acuity of patients, coordinating patient flow, managing all related administrative processes, and allowing endodontic students to focus on clinical work.➥ Designed the survey instrument to collect critical program efficacy data—key to validating program funding—and to serve as a foundation for justifying additional financial assistance for underserved patient populations.



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Student Services Specialist

  • 2010 - 2012

  Served as a key representative of the university while providing financial aid-related information and support to students, parents, and internal customers. Leveraged technical skills to maneuver through the student information system, query data, and pull reports, and advised stakeholders of financial aid and disbursement status.➥ Thrived in an environment allowing for one-to-one connections, training, and counseling, working with students to inform them of the financial aid process, loan options, and the financial responsibility that comes with each.➥ Provided in-depth counseling to students regarding academic performance requirements as they related to financial aid qualifying criteria, connecting with students to initiate corrective actions and protect funding.

• Information Associate, University Registrar

  • 2008 - 2010

  Facilitated student registrar programs and processes, providing support via in-person, telephonic, and email communication channels in this fast-paced and incredibly high-volume environment. Processed class registrations in an accurate and timely manner, recognizing and resolving conflicts through proactive student communications. Assisted with student recruitment processes.➥ Coordinate marketing and communication initiatives including designing promotional collateral, creating a recruitment brochure, developing advertising materials, and doing so within established budgets and time constraints.