Experience

Coffee Connections

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Jun 2022 - Present

  Learning the art and history of coffee, serving the local community and giving back through tips to other non-profits across the globe. Learning the art and history of coffee, serving the local community and giving back through tips to other non-profits across the globe.



VS&Co

• United States

• Store Operations, Customer Experience

  • Aug 2020 - Jul 2022



DUBLIN YOUTH ATHLETICS

• United States
• Recreational Facilities
• 1 - 100 Employee

• DYA 6-8th Grade Basketball Coach

  • Nov 2021 - Mar 2022



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Manager, Beauty Store Operations

  • Apr 2018 - Aug 2020

• Victoria's Secret Beauty_Store Operations

  • May 2017 - Apr 2018

• Sr. Project Manager_Store Operations Product Lifecycle

  • Oct 2016 - May 2017

  Ensure seamless execution of product execution and logistics programs initiatives to deliver operational excellence, strong backroom organization and product flow to support overall customer experience and merchandise availability in stores. Act as an advocate for the field organization by recommending and evaluating standard store operating procedures and processes. Implement solutions that drive continuous improvements and increase top-line sales growth in the areas of shrink reduction and product flow. Show less



The Leukemia & Lymphoma Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Students of the Year Campaign

  • Sep 2016 - Oct 2016

  Students of the Year campaign is a seven week fundraising and leadership campaign for high school students. The campaign teaches skills such as networking, communication, event management, presentation skills, financial planning and goal setting while raising funds for blood cancer research and patient services. - Identify and network with corporations, community groups, schools, and key donors to engage their support in LLS fundraising campaign. - Develop/modify marketing materials (brochures, recruitment, promotional flyers) to promote the fundraising campaign. -Maintain a working knowledge of the LLS's mission and programs to promote the Society's fundraising, research, and patient initiatives. -Oversee logistics, timelines and other operational elements for assigned fundraising campaign. - Provide input into the development of a strategic plan for the fundraising campaign, including fundraising goals, budget recommendations, vendors, volunteer goals, and timelines. -Evaluate the effectiveness of the on-going fundraising campaign(s), including fundraising efficiency (cost/expense), community engagement, event satisfaction, and overall success of the campaign. Show less



Freedom a la Cart

• Columbus, Ohio Area

• Executive Director

  • Dec 2015 - Jun 2016

  The mission at Freedom is to empower adult survivors of human trafficking to live an independent life gained through personal and economic self-sufficiency. They do this by helping to facilitate the “Path to Freedom” through personal restoration and workforce readiness. Healthy life skills are developed, job skills are learned and dignified work opportunities are available as participants progress through the program toward a sustainable, independent future. They work primarily, but not exclusively, with participants of CATCH Court — a specialized docket in Columbus, Ohio founded by Judge Paul M. Herbert. CATCH blends punitive sentences with a 2-year treatment-oriented non-adversarial program for rearrested prostitutes who are victims of human trafficking and suffer from post-traumatic stress syndrome, depression, and drug addiction. Freedom provides these program participants with supportive services which may include: jail visits; delivery of whites and personal items; personal mentoring; weekly lunches; monthly group outings; retreats and an annual graduation celebration. Show less



Out of Darkness Ministry

• Columbus, OH

• Co-Founder of Out of Darkness, Columbus

  • Jul 2015 - Apr 2016

  Partners with Out of Darkness Atlanta, GA to build a foundation in Columbus, OH to reach, rescue, restore all victims of sexual exploitation. Partners with Out of Darkness Atlanta, GA to build a foundation in Columbus, OH to reach, rescue, restore all victims of sexual exploitation.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Project Manager

  • Jun 2011 - Dec 2015

  Ensure seemless execution of merchandise flow and logistic initiatives that are to be implemented in-store, by aligning, influencing, and managing cross functional partnerships. Provide project management expertise and capability to appropriately plan for and execute these in-store initiatives. - 2014 and 2015 developed an engineered approach to operationalize the expansion of selling floor and reduction of back room space. Forumlated a comprehensive solution focused on market optimization through sustainable product flow, innovative store operations and elevated technology - Design and execute merchandise flow program initiatives and seasonal strategies to align with business objectives and enterprise blue chips - Develop project plans, budgets, risk mitigation management strategies and operating platforms to support all project initiatives. - Identify opportunities to create and /or modify existing processes to improve operational efficiencies - Serve as central liaison between store operations and Logistics, DC Operations, and Demand and Deployment teams - Build and deliver communication and education to field leadership and store teams - Educate and train field leaders on merchandise flow programs standards, organization and processes -Provide operational support and issue resolution to support daily store activity Show less



L Brands

• United States
• Retail
• 700 & Above Employee

• Logistics Supervisor

  • Nov 2007 - Jun 2011

  Financially budgeting and managing Distribution Center Operations for Victoria Secret Store Outlets. Operation includes creating, devleoping, and implementing process for Victoria Secret Beauty and VS product. Analyzing costs per unit by process, coaching, developing, and bench marking talent across sixty-five associates while managing two-three additional projects for brand partners. Financially budgeting and managing Distribution Center Operations for Victoria Secret Store Outlets. Operation includes creating, devleoping, and implementing process for Victoria Secret Beauty and VS product. Analyzing costs per unit by process, coaching, developing, and bench marking talent across sixty-five associates while managing two-three additional projects for brand partners.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Senior Customer Support Specialist

  • Nov 2000 - Nov 2007

  Developed, trained, coached, motivated, retained, and evaluated qualified staff. Drove the development of high performance and superior customer service. Ensured service levels are satisfied by leading floor management and workflow distribution. - Developed suggestive sales techniques to meet established targets including ACW, AHT, and AUX times. - Delivered informative and highly participatory training on new products and system releases, quality, and superior customer service to a 20-member consultant team, new hires, and additional teams throughout the organization. - Responsible for strategic planning and implementing communication programs to support the goals of the company. This included employee meetings, printed and electronic communication, and employee involvement programs. - Managed Customer Support team consisting of 20-25 employees with a conversion of 40% of seasonal specialists into permanent specialist positions. - Monitored Customer Support specialists’ performance measures to improve productivity and quality. Improved employee’s telephony efficiency scores by 25%. -Acted as a product manager for the Customer Support mentor program. Tasks included strategic planning, conducted daily team meetings, positioned reachable targets, and displayed a strong personal commitment. -Ownership of developing Standard Operating Procedures for daily operations including cancellation process for our order management system, customer support end of day report via phone and email, training documents for Sr. CSC’s for queue processing, and desk drops for queue alerts. -Received balance and quality rewards for modeling the organizations Purpose, Values, and Behaviors. Show less