Director, Data Processing

• May 2019 - Present

I support 8 teams totaling nearly 100 individuals dedicated to offering the best customer experience by ensuring order processing efficiency and accuracy. We build and maintain a strong team dynamic that is dedicated to high quality RQ review for all orders. We develop plans for efficient training and implementation of new updates. We create reports to track progress and improve consistency of account preferences. We coordinate with other teams and leads to enact long term plans for continued… Show more I support 8 teams totaling nearly 100 individuals dedicated to offering the best customer experience by ensuring order processing efficiency and accuracy. We build and maintain a strong team dynamic that is dedicated to high quality RQ review for all orders. We develop plans for efficient training and implementation of new updates. We create reports to track progress and improve consistency of account preferences. We coordinate with other teams and leads to enact long term plans for continued improvement of processes as the Invitae catalogue and customer base expands and grows.

Team Manager, Data Processing

• Jul 2018 - May 2019

Processing Specialist, Data Processing

• Oct 2017 - Jun 2018

Patient Advocate

• May 2016 - Jun 2017

Remedy was a patient advocate start-up which saves customers thousands of dollars in over-payment in medical bills by gaining access to records, auditing medical bills, fixing errors and negotiating plea rates on behalf of patients. --Use in-house CRM to access client lists and claim records—be familiar with the functions of the CRM and use tools to complete my tasks more effectively. --Gain access to sensitive medical billing records by researching claim providers, forming and… Show more Remedy was a patient advocate start-up which saves customers thousands of dollars in over-payment in medical bills by gaining access to records, auditing medical bills, fixing errors and negotiating plea rates on behalf of patients. --Use in-house CRM to access client lists and claim records—be familiar with the functions of the CRM and use tools to complete my tasks more effectively. --Gain access to sensitive medical billing records by researching claim providers, forming and maintaining contact lists. I use professional and friendly communication to contact all claim providers by phone, fax and email and submit ROI's for approval. --Be consistent and diligent in following up on requests to make sure that all forms are received, approved, and returned so that caregiver claims can be resolved and closed. Show less Remedy was a patient advocate start-up which saves customers thousands of dollars in over-payment in medical bills by gaining access to records, auditing medical bills, fixing errors and negotiating plea rates on behalf of patients. --Use in-house CRM to access client lists and claim records—be familiar with the functions of the CRM and use tools to complete my tasks more effectively. --Gain access to sensitive medical billing records by researching claim providers, forming and… Show more Remedy was a patient advocate start-up which saves customers thousands of dollars in over-payment in medical bills by gaining access to records, auditing medical bills, fixing errors and negotiating plea rates on behalf of patients. --Use in-house CRM to access client lists and claim records—be familiar with the functions of the CRM and use tools to complete my tasks more effectively. --Gain access to sensitive medical billing records by researching claim providers, forming and maintaining contact lists. I use professional and friendly communication to contact all claim providers by phone, fax and email and submit ROI's for approval. --Be consistent and diligent in following up on requests to make sure that all forms are received, approved, and returned so that caregiver claims can be resolved and closed. Show less

Independent Contractor

• 2013 - 2014

A 3rd party app for connecting nannies with families. I travelled to many countries this year, and enjoyed the flexibility to gain world experience while also encouraging loyalty for repeat business and maintain contacts. --I had over 85% repeat business from loved families, and successfully referred two other sitters who have since become well established in the industry with high-end private families. --Offered parents assurance that their children were always well cared for while rules… Show more A 3rd party app for connecting nannies with families. I travelled to many countries this year, and enjoyed the flexibility to gain world experience while also encouraging loyalty for repeat business and maintain contacts. --I had over 85% repeat business from loved families, and successfully referred two other sitters who have since become well established in the industry with high-end private families. --Offered parents assurance that their children were always well cared for while rules were enforced. --Managed a balance in communication between familiarity and authority when dealing with unique and varied family dynamics. --Out of the dozens of families I worked for over the year, I never had a single complaint filed against me for work, or negative report from parents for my conduct. Show less A 3rd party app for connecting nannies with families. I travelled to many countries this year, and enjoyed the flexibility to gain world experience while also encouraging loyalty for repeat business and maintain contacts. --I had over 85% repeat business from loved families, and successfully referred two other sitters who have since become well established in the industry with high-end private families. --Offered parents assurance that their children were always well cared for while rules… Show more A 3rd party app for connecting nannies with families. I travelled to many countries this year, and enjoyed the flexibility to gain world experience while also encouraging loyalty for repeat business and maintain contacts. --I had over 85% repeat business from loved families, and successfully referred two other sitters who have since become well established in the industry with high-end private families. --Offered parents assurance that their children were always well cared for while rules were enforced. --Managed a balance in communication between familiarity and authority when dealing with unique and varied family dynamics. --Out of the dozens of families I worked for over the year, I never had a single complaint filed against me for work, or negative report from parents for my conduct. Show less

Assistant Manager

• 2012 - 2013

Sales Lead

• 2011 - 2012

Sales Associate

• 2011 - 2011

--Consistently top performing sales leader and team leader, called out in weekly meetings and stand up for performance excellence and growth within my position. --Take actions to drive sales and offer the best possible customer service. --Responsible for day to day management of payroll dollars, scheduling, procedural compliance in POS/SIMS. --Maintain on-going knowledge of goals, sales, and merchandising reports and directives.

Lead Coordinator

• 2010 - 2010

--Performed both front and back end management of the spa on a daily basis. --Wrote the current operation manual, and oversaw new interviews and hiring practices. --Trained new front desk recruits. Responsible for: Appointment scheduling and up-sales, POS and sales add-ons, payroll, bookkeeping, record keeping, filing, data entry, mail, insurance billing, automatic bill pay, reconciliation of the books. --Performed both front and back end management of the spa on a daily basis. --Wrote the current operation manual, and oversaw new interviews and hiring practices. --Trained new front desk recruits. Responsible for: Appointment scheduling and up-sales, POS and sales add-ons, payroll, bookkeeping, record keeping, filing, data entry, mail, insurance billing, automatic bill pay, reconciliation of the books.

Owner

• 2008 - 2010

This was my LLC for professional writing and editing services for students and businesses. Services included but were not limited to: --Proofreading, copy editing, style editing, writing organization, assistant writing, resume editing and cover letter writing --Proficient in MLA/APA and various other writing styles This was my LLC for professional writing and editing services for students and businesses. Services included but were not limited to: --Proofreading, copy editing, style editing, writing organization, assistant writing, resume editing and cover letter writing --Proficient in MLA/APA and various other writing styles

Assistant Teacher

• 2006 - 2009

Wrote and executed curriculum for summer session programs. Organized classroom activities, lesson plans, and field trips for students grades 4th through 8th. Maintained classroom decorum, encouraged and counseled any student conflicts, discussed student behavior with parents, and provided an exciting and enriching atmosphere Wrote and executed curriculum for summer session programs. Organized classroom activities, lesson plans, and field trips for students grades 4th through 8th. Maintained classroom decorum, encouraged and counseled any student conflicts, discussed student behavior with parents, and provided an exciting and enriching atmosphere

Tutor

• 2004 - 2009

Assisted hundreds of students in improving grades, developing study skills, and test taking abilities. Consistently brought in referrals from other students who requested to work with me exclusively. Also assisted administratively with scheduling of students, writing weekly schedule, answering phones, and recording and totaling hours worked. Assisted hundreds of students in improving grades, developing study skills, and test taking abilities. Consistently brought in referrals from other students who requested to work with me exclusively. Also assisted administratively with scheduling of students, writing weekly schedule, answering phones, and recording and totaling hours worked.