Experience

Connected Home Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Director

  • Apr 2016 - Present

  -Oversight of the operations for our 3 largest income producing home care territories -Gloucester, Peabody, and Malden. -Serve as part of Connected Home Care’s Senior Leadership Team to develop and maintain home care quality and standards while evaluating revenue streams and withholding to a mindful budget. . -Oversight of office management, HR and overall office operations including coaching, reviews, education, maintaining effective communication and staffing.-Developed and maintains a good working relationship with all contracted vendors including ASAP, VA, VNA/Hospice and private pay clientele.-Review office and caregiver staffing needs and evaluate these needs in relation to new hires/ recruiting challenges. . -Evaluate and promote interoffice and caregiver growth for each of the 3 locations.-Oversee that office(s) are properly staffed at all times, by managing time off requests in relation to coverage needs.-Directly assist in office administration in absence of office managers.-Oversee/prepare records for audits and maintain quality in relation to standards set out by the Home Care Council. -Follow up on client and agency complaints to enhance resolution, relationships and education for complaint prevention.-Comply with federal and state standards of practice and guidelines.

• Office Manager

  • Apr 2014 - Apr 2016

  -Work with the leadership team to organize and coordinate office operations and procedures to ensure organizational efficiency, productivity, and growth.-Directly supervise, manage and support Scheduling Coordinators and assist office admin staff.-Ensure that client schedules are complete, caregiver schedules are optimized, and all customers are receiving the highest level of services at all times.-Pursue, advocate and achieve an increase of service hours and gross profit growth.-Maintains office staff effectiveness and productivity through coaching, counseling, monitoring, and appraising job results..-Provides coaching, counseling, support and disciplinary actions as needed to field caregivers.-Work harmoniously and collectively with HR, Payroll, Billing and Nursing Staff.-Promotes and maintains a friendly, positive work environment for all office staff.-Manages inventory of office supplies, ordering and ensuring costs are properly managed.-Incident reporting, problem-solving, DPH reports and Protective Service reporting.-Assist office staff by recruiting, selecting, orienting, training employees and making timely decisions on promotional needs or terminations.-Provider Direct (ASAP Billing) accuracy and assist with monthly billing issues.

• Scheduling Manager

  • Jun 2013 - Apr 2014

  -Directly supervises and manages all scheduling staff within the assigned office.-Assigns tasks to all Scheduling Coordinators. -Delegate tasks as assigned to the appropriate staff.-Answers calls and answers questions regarding client and caregiver schedules or resolves/routes problems.-Take all new referrals and follow through with the entire referral process from start to finish.-Identifies which aides may be available to provide care giving services to clients referred for services with special attention to classes of caregivers.-Review caregivers overtime, updated availability, schedules (double bookings, etc.)-Manages adequate staffing and continuity of client schedules.-Confirms all schedules, and changes with clients and aides daily.-Correspond with ASAP Case Managers daily with immediate change requirements-Makes sure all nursing intros are scheduled appropriately.-Tracks and reports changes in status of clients including: hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc.-Logs complaints in a timely way, and ensures preliminary resolution by examining quality -improvement measures. -Coach staff when appropriate. Document all coaching.-Supports caregivers by providing effective communication.-Communicates with the nursing team and supervisor regarding client needs and caregiver needs for supervision.



TLC at Home, LLC

• Scheduling Coordinator

  • Apr 2012 - Jun 2013

  -Answers calls and answers questions regarding client and caregiver schedules or resolves/routes problems. -Identifies which aides may be available to provide care giving services to clients referred for services. -Confirms schedule with client/caregivers and schedules supervisory nursing visit as needed.Enter the information in the computer system.-Coordinates process with community case manager(s) as indicated by the referral.-Accurately records changes in schedules made by clients, family, or community case managers in the computer system and communicates with each party in a timely way. -Ensures client cancellations are addressed and all parties are informed of changes.-Tracks and reports changes in status of clients including: hospitalizations, transfers out of geographic area, nursing home placements, and vacations.-Keeps daily notes of all actions including conversations with community caregivers and case managers.-Supports caregivers by communicating with caregivers. -Accurately documents program eligibility for clients.-Communicates with the nursing team regarding client needs and caregiver needs for supervision.



Private Duty Caregiver

• United States
• Information Services
• 100 - 200 Employee

• Home Health Aide

  • Jul 2006 - Dec 2012

  -Assist with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.- Assist clients in the use of toilet facilities, including bed pans. -Assist with transfer, including the use of mechanical lifting equipment as reviewed and documented by staff development and/or nursing supervisor.-Assist with walking, including the use of walkers and wheelchairs, when applicable. -Meal preparation and feeding, when required. -Record and report changes in physical condition, behavior or appearance to supervisor. Always Ensure safety by supervising closely.-Housekeeping; including washing floors, dusting, vacuuming, cleaning rooms, laundry.-Shopping/errands, escorting clients to doctor appointments.Medication reminders.



North Shore PRN

• Office Assistant/Home Health Aide

  • Aug 2004 - Oct 2006

  -Answers calls and answers questions regarding client and caregiver schedules or resolves/routes problems. -Enters information in the computer system.-Assists in making QA calls each quarter.-Assist HR with making copies, mailings, organizing supplies & paperwork-Accurately records changes in schedules made by clients, family, or community case managers in the computer system and communicates with each party in a timely way. -Supports caregivers by communicating.-Communicates with the nursing team regarding client needs and caregiver needs for supervision.-Participate in recruitment or on boarding activities.-Provide office support as requested and managing caregivers time sheets