Operations & Customer Service Executive

• Jul 2018 - Present

Senior Guest Experience Specialist

• Apr 2017 - May 2018

Habitually improved the performance of the Senior Guest Experience Specialist team by providing leadership to team members whenever necessary.Assisted the Senior Guest Experience Specialist Manager & Supervisor in the development of the department.Acted as a go-to resource for team members needing support/advice.Interfaced with guests prior to their travel dates via email and phone with the objective of ensuring an excellent guest experience from beginning to end.Designer of custom travel itineraries for guests; making recommendations and setting up onsite activities & services for guests.Actively anticipated the needs of my guests so that their experiences consistently exceed expectations.Consciously maximized guest satisfaction scores and Guest Experience Specialist services commission revenue.Sourced and gathered key information about my guests to establish accurate profiles before initiating a dialogue.Developed and maintained strong professional rapports with guests, property managers, and suppliers.Actively gained sound knowledge of assigned destinations through consistent research and staying abreast of trends/changes.

Products & Business Development Executive

• Jun 2016 - Jan 2017

Introduced and coordinated USIT’s Health and Fitness Holiday portfolio and assisted with the design and presentation of the website. Secured exclusive contract with key supplier for USIT’s youth market.Initiated and supported a new relationship expanding USIT’s product reach in the United Arab Emirates: Facilitated the contract, built all relevant packages and was central in the creation of new UAE stand-alone USIT web page. Responsible for training new-starters from various USIT departments in the use, functions and application of company’s Point of Sale systems (POS and POD) as well as data-collection system. In charge of updating product/sale/T&C information on USIT’s internal intranet site and notifying staff of any adjustments: Responsible for training retail staff in new products and the application of any sales or promotional contracts.Liaised regularly with USIT accounts to handle discrepancies between POS bookings and supplier terms; manually adjusting data wherever necessary. Provided content and imagery for numerous USIT Marketing projects including newsletters, blog posts, Facebook ads, product brochures and posters.Facilitated the relationship between USIT and New Zealand Education supplier to develop what is now USIT’s Teach in New Zealand Programme.Assisted in communications between retail staff and products/suppliers when issues arose.

Front Office Executive and Programmes Specialist

• Mar 2015 - Jul 2016

Recruited new American employers to the USIT J1 Programme and maintained relationship for future J1 Programme participants.Created exclusive and continuing J1 Exchange Programme between Primark, Chicago and Penney’s, Dublin. Responsible for monitoring the visa-processing, payments, document submissions, embassy appointments and important time-lines for all exchange participants.Charged with running the iConnect and USIT Student Card programs: Sourced and obtained special student discounts for card-holders through creating relationships with local businesses/organizations. Manage the mechanics of the Student Card programs: Issued cards, handled bulk orders and liaised with schools/parents/students and supported website design with updated discount information. Responsible for creating and supporting relationships between American employers and Irish studentsResponds to telephone, written and in-person inquiries with tact and sensitivity to privacy/confidentiality issues.Maintained accurate and up-to-date filing systemsReviewed completed visa applications and supporting documentation for accuracy, noting matters requiring special attention. Charged with running the iConnect and USIT student card program: Processing applications and corresponding with contributing businesses. Actively corresponding with local businesses and organizations to further the overall student card value.

Divemaster

• Jan 2014 - Apr 2014

Responsible for safety and comfort of divers both on board the boat and in the water.In charge of both guiding and monitoring divers on various local dive sites while addressing any difficulties that may arise in a fast, safe and responsible manner.Responsible for organizing (and maintaining) individual and company equipment and tanks Responsible for safety and comfort of divers both on board the boat and in the water.In charge of both guiding and monitoring divers on various local dive sites while addressing any difficulties that may arise in a fast, safe and responsible manner.Responsible for organizing (and maintaining) individual and company equipment and tanks

Fitness consultant

• Aug 2011 - Dec 2012

Responsible for generating leads through participation in local events, making cold calls and obtaining referrals.Setting appointments and touring potential members.Creating corporate accounts for local organizations.Selling gym membership and personal training services. Conducting follow-up wish existing and new members. Responsible for generating leads through participation in local events, making cold calls and obtaining referrals.Setting appointments and touring potential members.Creating corporate accounts for local organizations.Selling gym membership and personal training services. Conducting follow-up wish existing and new members.