Experience

Rockford Gastroenterology Associates, Ltd.
• United States
• Medical Practices
• 1 - 100 Employee
• Scheduler

  • Jan 2023 - Present


Cancer Specialists of North Florida

• United States
• Medical Practices
• 100 - 200 Employee

• Scheduler/Front Desk

  • Jan 2015 - Jan 2023

  I greeted and checked in patients, collected co-payments, and scanned insurance cards. I also collected and maintained current and accurate patient data, entered data and scanned paperwork into patient's electronic charts, scheduled, re-scheduled and cancelled patient appointments, answered phones and assisted patients with questions and concerns, receive medical records by fax and mail and filed for review by physicians, collected reviewed records, and scanned records into patients charts, received requests for medical records and imaging and faxed or mailed requested data. Show less



Baptist M&S Imaging

• United States
• Medical Practices
• 1 - 100 Employee

• Central Scheduler

  • Mar 2014 - Oct 2014

  I answered incoming calls from patients and physician's offices to schedule appointments for radiology exams, answer questions regarding appointments, exams, CPT codes, and correspondence. I also made outbound calls to patients and physician's offices to schedule appointments and obtain information. I answered incoming calls from patients and physician's offices to schedule appointments for radiology exams, answer questions regarding appointments, exams, CPT codes, and correspondence. I also made outbound calls to patients and physician's offices to schedule appointments and obtain information.


The Boneyard - Buy, Sell, Trade
• Self Employed

  • Oct 2013 - Mar 2014


Rockford Health System / Rockford Memorial Hospital

• Interim Analytical Support Coordinator

  • Jan 2013 - Sep 2013

  Supported the System Analyst, Director and Supervisor of Patient Financial Services by analyzing and monitoring various reporting trends to ensure the effectiveness of system software programs.Supplied daily, weekly and monthly reports to Patient Financial Services staff and management.Initiated system placements of accounts to Collection Agencies and reviewed reports in order to ensure proper placement.Monitored account placements and closures with an outside vendor used for self-pay collections.Posted and logged adjustments for Medicare Bad Debt accounts.Worked reports to find and correct account errors and duplications.Trained new employees on software systems. Show less

• Patient Financial Counselor

  • Oct 2005 - Jan 2013

  Monitored patient accounts to ensure timely collection of outstanding balances. Contacted insurance companies for status of payment and provided any additional information needed for timely payment. Also contacted patients/families by phone or mail regarding financial obligations related to account balances. Received inquiries, concerns/complaints from patients, guarantors, insurance carriers, attorneys, etc. Worked with appropriate inquirer to resolve their issues. Researched account activities to determine if errors occurred or if adjustments were required, and made corrections per policy. This included reviewing UB-04 claim forms &/or itemized statements for correct CPT-4 codes and working with billers to make any necessary corrections. Contacted patient care areas to clarify/verify information. Monitored and tracked all long patient stays to ensure adequate insurance coverage. Pursued other payment sources for secondary payers. Also resolved problem accounts that had aged beyond the hospital payment policy guidelines and prepared accounts requiring formal activity or outside collection agency placement.Monitored accounts receivable through daily, weekly, biweekly and monthly reports. Assisted other areas within the department by covering customer service phones and posting cash payments, when necessary. Show less

• Collections Clerical Assistant

  • Apr 2005 - Oct 2005

  Used daily reports to keep track of payments from insurance companies and checked for denials, errors, etc.Called insurance companies to check status of payments, request information or question errors.Received mail daily and sent out requested information, posted adjustments and posted denials.Worked reports and called clients to set up payment plans, inquire about late payments, or request information.Supported Collectors by printing requested information, faxing data & receiving faxed data.Received incoming phone calls from clients and assisted them with questions or concerns regarding their accounts. Show less



Rockford Health System / Rockford Health Plans

• Group Renewal Coordinator

  • May 1998 - Oct 2004

  Prepared reinsurance renewal submissions by generating system reports, analyzing large claim data including patient’s diagnosis and treatments which included use of ICD-9 codes and CPT-4 codes, requesting contract and coverage level options, assembling and distributing to carriers and responding to submission questions from carriers. Reviewed, evaluated and requested missing data and submissions of reinsurance quotes for new client opportunities. Investigated and responded to reinsurance carrier requests for additional medical information for large claimants and potential high dollar claims. Received and reviewed carrier proposals for accuracy, identified variations from original requests, prepared bid analysis spreadsheet and submitted to Department Manager for review. Prepared correspondence for reinsurance contracts, administrative agreements and/or addenda, client COBRA notification and other general correspondence as needed. Prepared client plan year end reporting and analysis packet by providing system generated reports and converting them into a graphical presentation. Maintained open communication with MAPA Claims Operations, Enrollment Function, Support Services and Internal/External Utilization Management Providers. Show less



Magna

• Argentina
• Human Resources Services
• 1 - 100 Employee

• Cashier/Service Desk

  • Jun 1988 - Aug 1997

  Scanned and rang up customer's purchases and performed sales transactions. Returned overstock items to the shelves. Trained new employees. Worked in the service desk doing refunds, exchanges, selling lottery, cashing checks, preparing cashier drawers, opening the desk, counting and balancing all store cash at the end of the night and closing the desk. Scanned and rang up customer's purchases and performed sales transactions. Returned overstock items to the shelves. Trained new employees. Worked in the service desk doing refunds, exchanges, selling lottery, cashing checks, preparing cashier drawers, opening the desk, counting and balancing all store cash at the end of the night and closing the desk.