Experience

Rubicon Planning, LLC

• United States
• Armed Forces
• 1 - 100 Employee

• Trainer and Data Analyst

  • Jan 2018 - Present



Code of Support Foundation

• United States
• Armed Forces
• 1 - 100 Employee

• Virtual Program Profiler

  • Jan 2018 - Jan 2018

  St. Augustine, FL



Hexagon US Federal

• United States
• Defense and Space Manufacturing
• 200 - 300 Employee

• Data Analyst - HQIIS, Office of the Assistant Chief of Staff of the Army for Installation Management

  • Aug 2015 - Sep 2017

  The Pentagon • Function as a subject matter expert on a small team conducting data analysis, quality assurance and quality compliance (QA – QC) for the Army’s authoritative data source system for real property information, consolidated registry of all assets, installations, sites, bases, and enclaves/complexes. • Work to ensure an accurate repository of Army real property data in order to provide reliable and accurate statistics for subsequent use by users, while providing analytical and reporting… Show more • Function as a subject matter expert on a small team conducting data analysis, quality assurance and quality compliance (QA – QC) for the Army’s authoritative data source system for real property information, consolidated registry of all assets, installations, sites, bases, and enclaves/complexes. • Work to ensure an accurate repository of Army real property data in order to provide reliable and accurate statistics for subsequent use by users, while providing analytical and reporting capabilities to Army leadership. • Perform error handling support for data issues impacting the Army’s sustainment and operational funding. • Provide quality control processes that identify, prevent, and ensure non-recurrence of defective data services for Army decision support tools (e.g., Real Property Planning System (RPLANS), Installation Status Report (ISR), and Army Energy Waste Reporting System (AEWRS). • Provide quality control procedures and processes for HQIIS that identify, prevent, and ensure non-recurrence of defective data services through its interfacing mechanisms with the Office of the Secretary of Defense’s (OSD) real property registry and reporting systems, Real Property Unique Identifier Registry (RPUIR) and Real Property Asset Database (RPAD). • Perform gap analysis and data mapping to identify data and business rule disconnects between our reporting platform and source systems like GFEBS and PRIDE. • Assist with requirements gathering, planning, development, testing, deployment and maintenance of system functionality and published reports to comply with user and data standards. • Communicate data system information and troubleshooting solutions both orally and in writing to system users and stakeholders by maintaining and creating peer-to-peer trainings, information papers, Standard Operating Procedures (SOPs), job aids, user guides, and reference documentation. Show less



Hexagon US Federal (formerly Intergraph Government Solutions)

• Project Manager

  • Sep 2014 - Aug 2015

  Fort Bragg, NC • Perform managerial oversight and supervision of two Army Installation Management support contracts. • Supervise 5 contract employees, fostering both independence and a cohesive, productive team culture. • Develop and implement strategic work objectives to ensure achievement of contract goals and a high level of Army customer satisfaction. • Conduct dynamic and engaging training sessions to build subject matter expertise and task knowledge in both contract employee teams and… Show more • Perform managerial oversight and supervision of two Army Installation Management support contracts. • Supervise 5 contract employees, fostering both independence and a cohesive, productive team culture. • Develop and implement strategic work objectives to ensure achievement of contract goals and a high level of Army customer satisfaction. • Conduct dynamic and engaging training sessions to build subject matter expertise and task knowledge in both contract employee teams and customers. • Actively seek opportunities for new contract work, expanding our customer support base and market footprint.

• Real Property Database Management Analyst

  • Jul 2013 - Aug 2015

  Fort Bragg, NC and Fort Hood, TX • Provide Real Property asset database management expertise to ensure installation Real Property inventory data is completely and accurately displayed across multiple HQ, Army and Department of Defense (DOD) level reporting systems, including the Facilities Sustainment Model (FSM), Headquarters Installation Information System (HQIIS), Installation Status Report – Infrastructure (ISR-I), and Real Property Planning & Analysis System (RPLANS) • Provide targeted planning support to installation… Show more • Provide Real Property asset database management expertise to ensure installation Real Property inventory data is completely and accurately displayed across multiple HQ, Army and Department of Defense (DOD) level reporting systems, including the Facilities Sustainment Model (FSM), Headquarters Installation Information System (HQIIS), Installation Status Report – Infrastructure (ISR-I), and Real Property Planning & Analysis System (RPLANS) • Provide targeted planning support to installation staff in the relevant database business rules, system policies and practices of each HQ level reporting system using Real Property asset data. • Conduct asset database research and analysis to identify critical errors and missing data records negatively impacting installation facility sustainment funding, HQ level facility planning and stationing decisions, and installation financial readiness audit readiness. • Work with HQ, Army and DOD level staff to research and resolve asset database issues that require higher level guidance and expertise to correct. • Identify best practice asset database correction methods and processes to ensure current and future asset data entry fully and accurately aligns with Army funding model data requirements. • Provide inventory validation support to ensure critical corrections made in the Real Property records are transmitted, accepted, and displayed in the appropriate HQ level reporting system. • Provide overview briefings and in-depth instructional sessions to transfer knowledge and understanding for how and when the various HQ level Real Property reporting systems receive and process installation asset database records. • Track and provide feedback reports on project status, gains in installation facility sustainment funding requirements, and asset record reconciliation efforts.

• Management Analyst

  • Jul 2011 - Jul 2013

  Fort Bragg, NC • Provided strategic management support to the Director and Deputy Director of Public Works. • Facilitated data collection and performance analysis of major quarterly and annual measures for several Installation Management Command (IMCOM), Department of the Army (DA), and Department of Defense (DOD) reporting systems to include: Installation Status Report (Services, Infrastructure, and Natural Infrastructure), Performance Management Review, and the Defense Readiness Reporting System – Army… Show more • Provided strategic management support to the Director and Deputy Director of Public Works. • Facilitated data collection and performance analysis of major quarterly and annual measures for several Installation Management Command (IMCOM), Department of the Army (DA), and Department of Defense (DOD) reporting systems to include: Installation Status Report (Services, Infrastructure, and Natural Infrastructure), Performance Management Review, and the Defense Readiness Reporting System – Army (DRRS-A). • Conducted in-depth review and analysis in the areas of productivity, quality management and process improvement initiatives to ensure DPW programs align with Directorate, Garrison and IMCOM strategic directions and requirements. • Facilitated Directorate-wide Customer Service Goal Team meetings and develop action plans to continuously improve our services and interactions with the customer. This includes the development and oversight for the Quality Assurance and Customer Service Awards Programs. • Functioned as the Director’s Action Officer for various command and installation working groups to represent the Directorate and provide updates on key projects and initiatives. • Conducted training sessions with the workforce to deliver guidance and instruction on utilizing customer feedback systems and maximizing customer satisfaction. • Coordinated and tasked quarterly Garrison Town Hall issues that related to the Directorate and managed all annual Army Family Action Plan issues for staffing, response and subject matter expert participation.



SERCO INC

• United States
• 100 - 200 Employee

• Installation Customer Service Officer

  • May 2009 - Nov 2010

  Fort Bragg, NC • Functioned as the Garrison Interactive Customer Evaluation (ICE) site administrator. Provided management analysis support for all aspects of the ICE program and its reporting capabilities. • Reported directly to the Garrison Commander for emerging program customer service trends and responses to monitor productivity and quality. • Created and conducted Garrison level briefings on the results of customer feedback outreach efforts in the online Interactive Customer Evaluation (ICE)… Show more • Functioned as the Garrison Interactive Customer Evaluation (ICE) site administrator. Provided management analysis support for all aspects of the ICE program and its reporting capabilities. • Reported directly to the Garrison Commander for emerging program customer service trends and responses to monitor productivity and quality. • Created and conducted Garrison level briefings on the results of customer feedback outreach efforts in the online Interactive Customer Evaluation (ICE) system, Community Focus groups, and the annual Customer Service Assessment electronic survey. • Served as the ICE training coordinator for all new and existing directorate program managers and employees. Provided performance support to build higher skill levels, along with coaching and mentoring in customer service programming and responsiveness. • Planed and organized installation level customer feedback forums. Assisted with directorate level efforts to provide employee training on customer service processes, responsiveness and goal planning. • Assisted with quality management and organizational improvement reporting as it related to Army customer service indicators to include Army Communities of Excellence (ACOE), Common Levels of Support (CLS), Installation Status Report for Services (ISR-S), and Lean Six Sigma • Developed training curriculum and scripts; Responsible for the direct delivery of classroom and peer to peer instruction. • Provided oversight, marketing and outreach efforts for the annual Customer Service Assessment electronic survey. Established partnerships with garrison programs and services to reach installation customers to evaluate employee and program performance. • Identified strategic performance indicators and developed a multi-disciplined approach to align organizational customer service goals with those developed at higher Army command thresholds.

• AFTB/AFAP Program Manager for the U.S. Army Civil Affairs and Psychological Operations Command

  • Dec 2007 - May 2009

  Fort Bragg, NC • Reviewed and analyzed suggestions submitted to improve Army quality of life. Researched issues and worked with command and USARC decision makers to implement recommendations for quality of life improvements. • Provided briefings, taught AFTB classes, and facilitated at round table events to garner Family Readiness feedback and collect AFAP issues. Facilitated family forums and Family Programs events with both large and small audiences. • Implemented policy and regulatory guidance… Show more • Reviewed and analyzed suggestions submitted to improve Army quality of life. Researched issues and worked with command and USARC decision makers to implement recommendations for quality of life improvements. • Provided briefings, taught AFTB classes, and facilitated at round table events to garner Family Readiness feedback and collect AFAP issues. Facilitated family forums and Family Programs events with both large and small audiences. • Implemented policy and regulatory guidance for programs designed to improve and maintain Family readiness and quality of life. Interpreted regulations and policies, adapting them as appropriate to correspond with command mission, function, organization, major issues, goals, objectives and programs. Tailored policy and guidance from Department of the Army (DA) and higher headquarters to the specific and unique needs of the diverse population of USACAPOC. • Attended meetings with Commanding General, Chief of Staff, and key staff members; attended command and staff meetings. Provided staff assistance regarding Family programs matters. Provided general instructions as to overall objectives, command priorities and resource availability. • Implemented a marketing plan to increase visibility, awareness and utilization of quality of life programs through the dissemination of printed media, speaking and briefing engagements and participation in Family events. • Executed multiple annual Family Programs conferences, AFAP conferences, AFTB training classes at unit and higher headquarters, and support unit-level training events. Partnered with HQDA AFAP staff to coordinate and execute annual AFAP conferences, both Mid Level and HQDA. • Provided referrals and maintained contact with various programs including Child and Youth Services, financial readiness, Military One Source, Army Community Service, etc.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Family Readiness Support Assistant

  • May 2006 - Dec 2007

  Fort Bragg, NC • Performed assignments designed to link soldiers, family members, and FRG volunteers with the appropriate training, resources, and support to promote unit readiness and cohesion. • Worked closely with Rear Detachment Commanders and FRG Leaders to coordinate both pre-deployment and re-deployment programs and briefings for soldier and their families to enhance communication, outreach, and disseminate OP Ready trainings and materials. • Sponsored formal training on volunteer management… Show more • Performed assignments designed to link soldiers, family members, and FRG volunteers with the appropriate training, resources, and support to promote unit readiness and cohesion. • Worked closely with Rear Detachment Commanders and FRG Leaders to coordinate both pre-deployment and re-deployment programs and briefings for soldier and their families to enhance communication, outreach, and disseminate OP Ready trainings and materials. • Sponsored formal training on volunteer management strategies for command personnel and provided resources and education for all incoming FRG Leaders to promote successful and sustainable FRG operations. • Networked with local and community agencies to provide educational and support service to all the Family Readiness Groups within the brigade. • Designed, implemented, and maintained the virtual FRG website for 3 Battalions with the brigade as well as worked with the various commands to ensure soldier and family participation on the site. • Acted as a unit liaison for families with specialized needs to link them with various Army Community Service resources and other targeted community and Army-wide resources. • Reported directly to the Brigade Commander to update him on the status, events, and needs of each Battalion Family Readiness Program. Worked to execute and disseminate his priorities for families. Show less



Community Home Care & Hospice

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Volunteer Coordinator

  • Dec 2001 - Jul 2003

  Fayetteville, North Carolina Area • Screened, recruited, trained, and supervised hospice volunteers for all clinical settings and job descriptions. • Responsible for tracking and reporting activities for over 50 volunteers. • Responsible for training and supervision of all new volunteer coordinators and orienting them to their job requirements and expectations. Coordinated and participated in training programs, ongoing education and support groups for volunteers.

• Volunteer Coordinator

  • Jan 2001 - Dec 2001

  Jacksonville, Florida Area • Screened, recruited, trained, and supervised hospice volunteers for inpatient hospice clinical setting and job descriptions. • Responsible for tracking and reporting activities for over 100 volunteers. • Coordinated and participated in training programs, ongoing education and support groups for volunteers.