Experience

PACCAR Parts

• United States
• Truck Transportation
• 500 - 600 Employee

• Customer Center Supervisor

  • Nov 2021 - Present

• Product Definition Analyst

  • Jul 2018 - Nov 2021

  Lead department process improvement projects. Proof Engineering Change Notices and Engineering BOM to recommend corrective actions. Direct engineering on aftermarket specific drawings. Define upper and lower level service parts strategies for new model introductions, Engineering Change Notices and production usage. Determine distribution channel, salability, part number selection and kit requirements to meet division objectives and customer expectations. Define strategic inventory stocking plan

• Credits and Returns Analyst

  • May 2016 - Jul 2018

  Work independently and responsible for processing and validating dealer claim/credit requests per Division Policies and Department Guidelines. Make decisions based on department policies and procedures when working with PDC's, Suppliers, and Internal Departments to ensure claims are processed accurately and timely. Excellent interpersonal skills and strong customer service orientation. Ability to multi task and manage changing priorities, work under pressure and meet deadlines. Proficient in Word, Excel, Access and AS400. Show less

• Customer Center Specialist

  • Nov 2014 - May 2016



Molina Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Member Service Representative

  • Aug 2012 - Oct 2014

  Work under minimum supervision outreach members and providers to meet departmental goals. Including explaining benefits, eligibility, provider status, workflows, guidelines, services and any other necessary information. Accurately record calls in QMACS and follow up as necessary. Escalate problem resolutions within policy or contract guidelines. Maintain accurate paper files of work. Work in a cooperative manner with other departments. Work under minimum supervision outreach members and providers to meet departmental goals. Including explaining benefits, eligibility, provider status, workflows, guidelines, services and any other necessary information. Accurately record calls in QMACS and follow up as necessary. Escalate problem resolutions within policy or contract guidelines. Maintain accurate paper files of work. Work in a cooperative manner with other departments.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager

  • Jul 2007 - Aug 2011

  Manage the efforts of Branch employees in providing a high level of customer service, including manage of the rental counter, customer flow, and reservation service, as well as training employees.• Represents the organization on specific projects. Interacts primarily with internal personnel and external customers.• Consistently conduct meetings to review activity and focus on priorities• Communicates performance expectations to evaluate and monitor employee performance• Investigate and resolve customer complaints to a variety of problems• Use initiative independent judgment, discretion and decision-making skills to perform a variety of duties and solve problems Show less

• Management Trainee

  • Oct 2005 - Jun 2007

  • Contributes effort to branch operation by individual sales, customer services and marketing• Proactively seek process improvement to ensure high quality customer service • Contributes to the completion of customer service satisfaction goals• Accompany other employees on marketing visits for training