Experience

Nationalities Service Center

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director of Education and Economic Opportunity

  • Feb 2021 - Present

  Responsible for program oversight of multiple departments that provide a wide range of supports to immigrants and refugees seeking to obtain employment, learn English and gain skills needed to advance in the workplace. Responsible for fiscal management and program development and growth to best meet the needs of clients. Responsible for ensuring contract/grant compliance with all State and Federal operating regulations. Manage a $1.4 million dollar budget.

• Senior Manager of Economic Empowerment

  • May 2019 - Jan 2021

  Managed a team of four Program Coordinators to promote program success and increase visibility among external stakeholders, including immigrant community, media, government, foundations, and other service providers. Developed, implemented, and monitored operational plans and financial budgets for the department. Routinely reviewed all contracts with focus on compliance and reporting requirements.

• Matching Grant Coordinator

  • Oct 2015 - Apr 2019

  Supervised case managers who were responsible to help enrollees attain economic self-sufficiency through the provision of comprehensive case management services leading to employment within 120 to 180 days after their date of eligibility for the MG program. Maintained accurate, timely and orderly case and database records and prepare reports in a timely and accurate manner. Conducted and tracked services and client needs, meeting all deadlines, as required by funders and NSC. Maintained and kept current client case files and tracked other case related documentation. Attended relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.

• Employment Coordinator

  • Jun 2014 - Sep 2015

  Supervised a team of Job Developers and worked to ensure employment goals were met for the agency. Developed new strategies for continued partnerships with potential employers. Collaborated all efforts with Job Developers and case management staff to promote the delivery of effective and comprehensive client services. Attended relevant workshops or joined professional groups as necessary to maintain professional knowledge and licensure. Facilitated and attended relevant staff meetings to promote communication and execution of goals. Completed special projects and monthly reports specific to the function of the department or as directed by the Senior Director. Supervised and directed the work assigned to employment interns.

• Job Developer

  • Mar 2011 - Jun 2014

  Networked and built relationships with local employers to provide direct connections to employment for clients with all backgrounds. Assisted clients with their training needs (resume writing, interviewing skills, self-presentation, job search process, soft skills, employee rights and responsibilities) via one-on-one consultations and/or group workshops. Performed initial assessment of clients upon admission to program. Documented and entered all client contacts into database. Performed weekly follow-ups with clients and employers to ensure successful retention. Coordinated with Program Manager to project and direct successful outcomes.



KRA Corporation

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Program Director

  • 2009 - 2009

  Acted as primary contact to PWDC. Participated in community boards and groups with mutual interests, and act as liaison to partners. Responsible for all hiring, training and supervision of all subcontracts. Ensured all contract-established outcomes were communicated to staff, and individual performance standards were established for accountability. Ensured maintenance of a tracking system to ensure outcome goals are monitored and achieved. Acted as the spokesperson for KRA in the community ensuring positive involvement and ongoing relations. Established and model professional conduct standards for staff and customers. Ensured a positive normative culture through the use of positive intervention techniques. Monitored quality services through observation, record inspections, and formal and informal surveys of customers, employers, and other stakeholders. Ensured Center Operating Procedures were current, complete, and in compliance with all regulations. Operated within budget and ensured integrity of administrative and fiscal procedures and reporting. Ensured compliance with all Federal, State, PWDC and KRA reporting requirements and operating regulations. Ensured inclusion of all required program activities. Developed a team environment where staff and customers felt their input is valued. Managed a $4.1 million dollar budge