Customer Success Manager

• Aug 2023 - Present

Associate Account Manager

• Jan 2023 - Aug 2023

-Assist the account managers; performs sales activities, establishes, develops and maintains business relationships with current customers to maintain renewal business, managing set of named accounts to achieve or exceed revenue objectives.-Remains knowledgeable and keeps abreast of the company's new and existing products/services to facilitate sales efforts.-Collaborate across all major internal functional areas (sales engineering, marketing, sales operations, accounts receivable, legal, and alliances) as well as external partners and customers.-Maintain a high volume of activity supporting specific regions in North America. -Engage in and champion the JFrog DNA and processes for a motivated, balanced, and highly efficient team capable of scaling up at later stages of organizational maturity. Show less

Customer Care

• Aug 2020 - Jan 2023

-Subject matter expert for sales systems, data, and processes-Monitor industry trends to ensure JFrog's sales systems and tools are current with industry standards and best practices- Built and manage queueing system for customer inquiries- Built onboarding for Customer Care expansion- Project Manager for digitization and automations -Experienced in SFDC release management and deployment activities. -Ability to translate business objective and requirements to an agile development team- Used data-driven decision making to scale processes-Consistent record of successful project management efforts Show less

Resource Specialist

• Jun 2019 - Aug 2020

- Taught 7th and 8th grade English in Special Education mild/ moderate Specialized Class - Maintained a caseload of 27 IEP students - Articulated 47 transitioning 8th graders into their feeder high schools. - Held monthly Annual and Triennual IEP meetings - Managed regular assessment in the academic batteries for IEP students - Did initial testing for incoming IEP students - Proven track record of students meeting Common Core and state testing metrics. - Taught 7th and 8th grade English in Special Education mild/ moderate Specialized Class - Maintained a caseload of 27 IEP students - Articulated 47 transitioning 8th graders into their feeder high schools. - Held monthly Annual and Triennual IEP meetings - Managed regular assessment in the academic batteries for IEP students - Did initial testing for incoming IEP students - Proven track record of students meeting Common Core and state testing metrics.

Oral Language Educator

• Jun 2017 - Jun 2019

- Taught in transitional kindergarten class - Took on all relocation students from South America, Japan, Taiwan and Israel. - Taught English Language Learners in daily Oral Language courses - Focus group of students behind grade levels in reading and math - Taught in transitional kindergarten class - Took on all relocation students from South America, Japan, Taiwan and Israel. - Taught English Language Learners in daily Oral Language courses - Focus group of students behind grade levels in reading and math