Tiffany Taylor
Senior Systems and Salesforce Administrator at simPRO Software- Claim this Profile
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Japanese (basic) -
Topline Score
Bio
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceJul, 2023- Nov, 2024
Experience
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Simpro Software
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Australia
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Software Development
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300 - 400 Employee
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Senior Systems and Salesforce Administrator
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Mar 2023 - Present
As a Senior Salesforce Administrator, I am responsible for configuring and customizing the Salesforce system to meet the business needs of the organization. With expertise in data management, reporting and analytics, user management and training, I have successfully implemented Salesforce solutions that have resulted in improved business performance and user adoption.
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Systems & Salesforce Administrator
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Mar 2016 - Mar 2023
Responsible for the upkeep, configuration and implementation for the companies internal systems, primarily Salesforce. This also involves understanding, refining and documentation of all internal processes and procedures as well as providing online learning programs and training for our employees globally.
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ANZ Administration Team Leader
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Apr 2015 - Mar 2016
Managed a team of 7 in the Australian and New Zealand OperationsCreated, presented and implemented quarterly business plansFacilitated fortnightly team meetingsDocumented internal Processes and ProceduresFacilitated staff cross training Coordinated customer implementation & training, assisting with the management of Australia and New Zealand schedulesOn boarded new staff and created structured training plansSuccessfully implemented an internal campaign in collaboration with the ANZ management team to increase monthly recurring revenue Monthly Metrics ReportingCompleted Finance Fundamentals course at the Australian Institute of ManagementAssisted in the management of corporate customer accounts Show less
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Administration Coordinator
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Feb 2013 - Apr 2015
Coordinated all software implementation & training, assisting with the management of Australian schedules.Other responsibilities:- Managing customer accounts & billing inquiries.- Processing of additional SAAS licence sales.- Providing customer service & support. - Coordination of Pre Implementation Courses held in Brisbane, Sydney & Melbourne including booking venues, organizing catering and managing registrations for the events each month.
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Receptionist/Office Assistant
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Feb 2011 - 2013
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail. Maintaining a clean, well presented and fully stocked office. Arranging all internal flights, accommodation and car hire for our implementation consultants and executive staff, ensuring arrangements were within in budget and related purchase orders created.Responsible for maintenance of company apartment. Show less
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Beauty Therapist
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Oct 2008 - Nov 2010
Applied face and body treatments, and provided advice about skin care. Provided skin analysis and advice about skin and body care. Performed facial or body massage and aromatherapy treatment Recognised problems and referred clients to medical practitioners such as dermatologists, podiatrists, chiropractors and physiotherapist Performed manicures, pedicures, and eyelash and brow tinting Performed reception duties (such as receiving bookings and arranging appointments) Maintained client records Provided advice about and sell cosmetic products and related beauty equipment. Show less
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Education
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2012 - 2013
Griffith University
Bachelor of Nursing -
2007 - 2009
Metropolitan South Institute of TAFE
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