Operations Manager

• Oct 2021 - Present

- Liase with post office and other appropriate courier services to ensure smooth operation to comply with postal service rules and regulations - Execute marketing campaign, brainstorming ways to execute the campaign, identifying the target audience, designing the marketing collateral, and reviewing the marketing effectiveness of the marketing campaign - Follow financial procedures and provide relevant and timely financial report to management - Monitoring and managing social media platform (EG: Facebook and Google my Business). Have kept a good track record of 5 star rating review at both of the digital platform. - Attending to customer need professionally by ensuring customer feedback are actively sought, taken for the benefit of the company. Show less

Customer Service Representative

• Mar 2018 - Apr 2021

- Build, promote and maintain long term relationship with customers - Proactively approach and liase with new and existing customer to increase business opportunities - Constantly monitoring sales activities, identifying trends, reports to increase sales - Undertaking any other duties within the business - Build, promote and maintain long term relationship with customers - Proactively approach and liase with new and existing customer to increase business opportunities - Constantly monitoring sales activities, identifying trends, reports to increase sales - Undertaking any other duties within the business

Fulltime Student

• Feb 2015 - Dec 2017

Commercial Intern

• Dec 2016 - Feb 2017

Sales Associate

• Dec 2015 - Mar 2016

Sales Assistant

• Nov 2014 - Feb 2015

Duties: • Maintain shop cleanliness. • Recommend the appropriate fashion sense to customers. • Updating the shop system on the quantities of the inventories. • Deal and solve with any customer complaints • Balance the cash flow by the end of the day. • Interviewing the potential candidates. • Train new employees. Leadership skills demonstrated by: • Endure openness to listen to the mistake and solve it in an ethical manner. • Motivate and give encouragement to employees in order to achieve sales target. • Displaying honesty value towards employers, employees, and customers. • Solving problem issues by unsatisfied customers. Show less

Teacher

• Dec 2013 - Feb 2014

Full Time Sales Coordinator

• Jun 2013 - Dec 2013

• Maintain shop cleanliness. • Call up customers who make a reservation and notify them on the latest promotion. • Match the right outfit based on customer preferences. • Handling cashier. • Signing off the document send by the carrier. • Change the mannequin outfit once or twice a week • Maintain shop cleanliness. • Call up customers who make a reservation and notify them on the latest promotion. • Match the right outfit based on customer preferences. • Handling cashier. • Signing off the document send by the carrier. • Change the mannequin outfit once or twice a week

Sales Associate

• Oct 2013 - Nov 2013

Hostess

• Nov 2012 - Feb 2013

• Housekeeping such as mopping, prepare cutlery, changing the lightbulb. • Prepare and fold children coloring material, pump up balloons. • Handle customer calls. • Assist the customers to the right size of the table. • Informing the awaiting customers under waiting list. • Housekeeping such as mopping, prepare cutlery, changing the lightbulb. • Prepare and fold children coloring material, pump up balloons. • Handle customer calls. • Assist the customers to the right size of the table. • Informing the awaiting customers under waiting list.