Experience

Anne Arundel County Public Library

• United States
• Libraries
• 100 - 200 Employee

• Library Page

  • Jul 2016 - Present



Saddleback Leather Co.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Guru & Administration

  • Oct 2011 - Jul 2016

  • Provide outstanding customer service via phone and email • Coordinate between Repair Department and Customer Service • Cover administrative duties to aid customer service, including refunding customers, assessing backorders, and facilitating shipping investigations • Provide training to co-workers in administrative duties • Maintained Knowledge Base by creating articles detailing and evaluating current procedures; developed new procedures • Provide outstanding customer service via phone and email • Coordinate between Repair Department and Customer Service • Cover administrative duties to aid customer service, including refunding customers, assessing backorders, and facilitating shipping investigations • Provide training to co-workers in administrative duties • Maintained Knowledge Base by creating articles detailing and evaluating current procedures; developed new procedures



The University of Texas at San Antonio

• United States
• Higher Education
• 700 & Above Employee

• Supplemental Instruction Leader

  • Aug 2009 - Dec 2010

  • Conduct three study sessions per week to promote excellent study habits • Market study sessions to 300 students by addressing students before class • Utilize various study strategies to assist students in achieving their academic goals • Conduct three study sessions per week to promote excellent study habits • Market study sessions to 300 students by addressing students before class • Utilize various study strategies to assist students in achieving their academic goals



UTSA Campus Recreation

• United States
• Higher Education
• 1 - 100 Employee

• Operations

  • Jun 2010 - Aug 2010

  • Certified in CPR/AED and First Aid • Provide customer service to gym patrons via phone and front desk • Conduct gym tours upon request • Certified in CPR/AED and First Aid • Provide customer service to gym patrons via phone and front desk • Conduct gym tours upon request



UTSA Campus Recreation

• United States
• Higher Education
• 1 - 100 Employee

• Club Sports Supervisor

  • Sep 2008 - Dec 2009

  • Certified in CPR/AED and First Aid • Set up and supervise Club Sports practices and matches • Documented and organized student confidential forms and releases • Certified in CPR/AED and First Aid • Set up and supervise Club Sports practices and matches • Documented and organized student confidential forms and releases



Walt Disney World

• Orlando, Florida

• Merchantainment Cashier

  • Aug 2006 - Jan 2007

  College Internship Program • Trained in cash handling and deposited daily profits averaging $10,000 or more • Utilized American Sign Language to assist guests • Served hundreds of guests a day from diverse cultural backgrounds College Internship Program • Trained in cash handling and deposited daily profits averaging $10,000 or more • Utilized American Sign Language to assist guests • Served hundreds of guests a day from diverse cultural backgrounds