Experience

Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Mate

  • Apr 2014 - Present

• Crew Member

  • Sep 2013 - Apr 2014



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Cafe Manager

  • Oct 2010 - Oct 2013

  • Hired, trained, and scheduled staff. Cross trained booksellers and management staff in cafe. Prepared beverages and food items to customers' satisfaction and Starbucks preparation guidelines. Scheduled cleaning, maintenance, and repair of facilities and equipment.• Preformed & reviewed monthly inventory and tracking. Ordered & received food inventory on a weekly basis. Received store products and setup product for placement Setup displays, fixtures, signage and promotions.• Reviewed cafe financial reports, wrote monthly business reviews and reconciled accounts with various vendors. Promoted company products and membership using suggestive marketing and selling techniques. Show less

• Merchandising Manager

  • Jul 2009 - Oct 2010

  Organized and planned the setup displays, fixtures, signage and promotions. Track sale of various departments. • Provided in-store and phone customer support for Nook customers. Provided exceptional customers service to maximize the positive customer experience. Handled customer monetary, credit, return and exchange transactions.

• Receving Manager

  • Sep 2007 - Jul 2009

  Received store products and setup product for placement Setup displays, fixtures, signage and promotions.Processed Inventory vendor returns. Maintained neat and organized receiving department to maximize product flow to the sales floor. Hired, trained and evaluated receivers. Practiced loss prevention techniques to reduce internal, external and operational shrink.

• Cafe Lead

  • May 2005 - Sep 2007

• Cafe Server

  • Aug 2002 - May 2005

  Served food and drinks. Cleaned cafe and dining areas. Provided excellent customer service. Promoted company membership program. Upsold and order created to drive sales



University at Buffalo

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Sep 2000 - Jun 2003

  • Provided administrative support for faculty and professional staff. • Maintained and ordered supplies for office. • Researched literature, journals and designed PowerPoint presentation and handouts for faculty • Provided administrative support for faculty and professional staff. • Maintained and ordered supplies for office. • Researched literature, journals and designed PowerPoint presentation and handouts for faculty