Experience

SAFE FEDERAL CREDIT UNION

• United States
• Banking
• 1 - 100 Employee

• Member Service Representative

  • Oct 2013 - Present

  - Resolved concerns with products or services to help with retention and drive sales. - Helped large volume of customers every day with positive attitude and focus on customer satisfaction. - Recommended specific products and services in alignment with individual needs, requirements and specifications - Resolved concerns with products or services to help with retention and drive sales. - Helped large volume of customers every day with positive attitude and focus on customer satisfaction. - Recommended specific products and services in alignment with individual needs, requirements and specifications



Food Lion

• United States
• Retail
• 700 & Above Employee

• Assistant Customer Service Sales Manager

  • May 2006 - Oct 2013

  - Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. - Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture. - Created customer support strategy to increase customer retention. - Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. - Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture. - Created customer support strategy to increase customer retention.