Experience

OHANA HEALTH PLAN

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2018 - Present

  As a customer service representative I am assisting both members and providers with their question and concerns. When it comes to the providers I am dealing with large amounts of claims daily, finding out the reason for denial, over payment, under payment, or to just give the status of the claims details. For the members that call in I can help with anything from checking on their eligibility, finding out and giving them their benefits, find or change their primary provider that they are assigned to, and so on. I am also doing a lot of back work when I am not on a call. I do follow up with the members or providers if there is more research that needs to be done and they don’t have time to wait. I also send out a number of templates for other departments for further information that needs to be done for the caller. I am communicating with a wide variety of callers personalities while providing outstanding customer service. When on the call you have to maintain a positive attitude and be as friendly as can be no matter how difficult the caller can be. Show less



Macy's

• 1 - 100 Employee

• Counter Manager

  • Aug 2016 - Dec 2016

  I would make business decisions that would better the Lancome name and to bring in customers. I would have meeting and call my to let them know our cost control, inventory demands, and the counters sales numbers for that week. I would have to set goals for both myself and my co-workers to see how we can improve and understand what it takes to run the Lancome business. Lancome is all about customer service, therfore by effectively communicating, influencing and interacting with all types of customers, vendors and co- workers was something we did everyday. Having to come up with proper sales technique, and problem solving, I would come up with games for upcoming events Show less



Enterprise Rent-A-Car

• United States
• Real Estate
• 1 - 100 Employee

• Assistant Manager

  • Apr 2012 - Jul 2016

  Make business decisions that greatly affect the bottom line. Responsible for developing new business and maintaining current relationships, also oversee cost control, inventory demands, reading the branch's P&L statement and understanding what it takes to run a profitable business. Deliver superior customer service by effectively communicate, influence and interact with all types of customers, vendors and co-workers. Utilize proper sales technique, problem solving and conflict management provides an opportunity to market local business partners and build solid, long-lasting relationships with key business decision-makers. As a successful manager much time is spent mentoring, training, developing, managing and promoting staff. Show less



Bank of Hawaii

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Aug 2010 - Apr 2013

  Assisting customers with their transaction. Deal with large amounts of money daily. Do most of the back work like balancing at the end of the day, cash advance, cashier’s checks, and so on. Communicate with a wide variety of customer personalities while providing outstanding customer service and ideal solutions. Always maintain a positive attitude and be as friendly as you can be. I was a top performer and accomplished number two in the state for having the most sales in a quarter and a member of top team for a year. Show less



Best Buy

• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2008 - Mar 2009

  Provided friendly, fast and accurate processing of customer related transactions including, but not limited to; financing, returns, exchanges, and service requests. Ensured customer concerns and needs were met, and assisted in achievement of store and department customer care and sales goals and objectives. Required developed communication skills, patience and ability to handle stress in a high-energy, value-based retail environment. Provided friendly, fast and accurate processing of customer related transactions including, but not limited to; financing, returns, exchanges, and service requests. Ensured customer concerns and needs were met, and assisted in achievement of store and department customer care and sales goals and objectives. Required developed communication skills, patience and ability to handle stress in a high-energy, value-based retail environment.