Tiffany Palermo

UX Design Mentor at Harness Projects
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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5.0

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Anup Antony

Tiffany is a highly skilled and experienced UX designer. Her attention to detail is remarkable and always looks at providing a design taking into consideration the various perspectives - that of the end users, developers and the business. Tiff is very easy to get along with and a great team player. She is full of energy and always makes an effort to up the spirit of the team

Roger McBride

Tiffany presents and delivered as an invaluable asset to any initiative she works on. She is a champion of efficient, meaningful and intuitive user experience and pathway designs. She is proactive and has a unique ability at fleshing out optimal solutions. She is a testing professional, taking it upon herself to test with or without business direction performing her own user testing proactively and intelligently. She answers complex questions with tried and tested outcomes with her experience and expertise in her field . She compliments marketing strategy in her UX and UI. She has the ability to quickly identify opportunities, with front end developer expertise she is able to deliver MVP and accurately scope the effort involved to implement complex functionalities. Tiff can confidently and effectively engage with stakeholders at all levels and has a high degree of technical expertise, which is sometime very hard to find In a hard to find category. Tiffany is a standout performer !

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Experience

    • Australia
    • E-Learning Providers
    • 1 - 100 Employee
    • UX Design Mentor
      • Sep 2022 - Present

      Mentor with Harness Projects Mentor with Harness Projects

    • Australia
    • Business Consulting and Services
    • 100 - 200 Employee
    • Senior User Experience Designer
      • Aug 2022 - Feb 2023

      FAIR Consulting Group is a new breed of consultancy that focuses on Customer Experience (CX), Digital Transformation and Cloud solutions through a lens of value creation. We live and breathe one core value, to always be 'FAIR - to our Employees, Customers, Partners and the Community. We offer end-to-end engagement to our customers, with an uncompromising focus on quality to ensure that we deliver fit-for-purpose solutions in a true trusted and flexible partnership. Whether it's 'build' or 'buy" we focus on solutions that provide quick time to value, on strategic platforms that are scalable, flexible, integrated and minimise regret cost. Learn more about how we have helped some of our customers in their digital transformation journey at our website, www.faircg.com/testimonials

    • Australia
    • Utilities
    • 1 - 100 Employee
    • Lead UX Designer UI Developer
      • Mar 2021 - May 2022

      Delivered end to end solutions concurrently on multiple products & services meeting tight deadlines, and engaging with stakeholder along the entire delivery process ensuring all design concepts, artefacts & user journeys were understood by everyone involved. Delivered end to end solutions concurrently on multiple products & services meeting tight deadlines, and engaging with stakeholder along the entire delivery process ensuring all design concepts, artefacts & user journeys were understood by everyone involved.

    • Australia
    • Utilities
    • 700 & Above Employee
    • Lead Digital UX/UI Designer
      • Dec 2017 - Mar 2021

      Supported the Retail business, SME, C&I, Internal & External Alinta Sales Teams, legal & Regulatory, the CX team and Digital Marketing product owners & business groups in delivering the required customer experiences. Gathered and evaluated user requirements in collaboration with Business Analysts, Product Owners, and Data analysis. Supporting and guiding the product owners through the Digital delivery process. Supported the solution team to break down ideas into work items that could easily be understood by product owners and developers alike. Worked as an active participant in an Agile delivery team. Contributing to the continuous evolution of the Digital platform in line with current technology. Supported the Digital Solutions Lead.

    • Australia
    • Higher Education
    • 700 & Above Employee
    • Senior Visual Designer
      • Sep 2017 - Dec 2017

      Senior UI/Visual Designer / Web Services and Communications team, Victoria University Project: Digital Transformation Responsible for maintaining, measuring and improving the user experience when interacting with the Vic Uni digital ecosystem. Ensuring the concepts, artwork, and layouts for the public-facing website project and associated digital projects are suitable for the VU target audiences based on business expectations and creative briefs. Supporting the University and its entities to communicate, collaborate and exchange knowledge in a secure and accessible online environment. UX / User research, Morae recording, and research participants analysis. Latest deliverables - Undergraduate and Postgraduate, Campaigns project https://applynow.vu.edu.au/ https://applynow.vu.edu.au/postgrad https://applynow.vu.edu.au/undergrad

    • Australia
    • Internet Publishing
    • 1 - 100 Employee
    • Lead Freelance UI / UX Designer
      • Apr 2017 - Sep 2017

      FREELANCE ROLE - DRIVE.COM.AU Responsibilities Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience; Execute all visual design stages from concept to final hand-off to engineering; Conceptualise original ideas that bring simplicity and user friendliness to complex design roadblocks; Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas; Present and defend designs and key milestone deliverables to peers and executive level stakeholders; Conduct user research and evaluate user feedback; Establish and promote design guidelines, best practices and standards.

    • New Zealand
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Snr UI/UX Designer
      • Jul 2017 - Aug 2017

      Senior Digital Designer UI design/customer experience for best practices in UI digital design, customer journey mapping, and overall system screen flow/user journeys. - Collaborate with BA’s, SME’s - Map out a screen roadmap in a form usable for the team - Create templates and libraries/patterns of common functions for reuse within the team - Digital design ‘standards’ design framework for builds for Datacom client: Red Cross Australia - Translate design into tangible output - Customer focused and have strong technical skills to - Create artifacts to support the dev team - Create a style guide from conceptual ideas to html/css template - Ongoing ownership of styling standards - Javascript frameworks, Angular 1.x/2 & React - Ownership of the UI/UX component - Lead the SMEs, devs and BAs for high fidelity/quality outcomes.

    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • UI Designer
      • Aug 2016 - Sep 2016

      Core responsibilities: Delivery of all UI tasks required for all current Xperior portal development projects. Technologies used daily and weekly: CSS3, HTML5, Adobe CC Suite; Photoshop, Illustrator, Dreamweaver, Adobe Xd, Sketch App, Fireworks, Keynote, Bootstrap, Foundation, PHP, frontify.com. Technologies used at an intermediate level; Node, NPM, Bower, Grunt, Culp, Git, SASS, ]Query, CitHub / BitBucket, JavaScript, Ionic. PROJECTS DELIVERED: Lead UI designer, delivering design assets, CSS, HTML & Javascript in accordance with the UX Lead Designer: The Purchase portal; Tennant Portal Style Guide; George Street redesign for clients demo; TP Document portal; Safe.fm Android and iPhone ap; One York Street redesign for client demo.

    • Computer Software
    • Graphic Artist
      • Sep 2015 - Dec 2015

    • Australia
    • Higher Education
    • 700 & Above Employee
    • UI design
      • Aug 2014 - Dec 2014

      As part of the Agile production team, my focus was to deliver a responsive UI re-design of the RMIT public facing website - meeting the strict AA+ accessibility standard. Working with the UX designers our team worked to deliver a very large and complex portal from a legacy desktop only GUI design - producing pixel­perfect visual wireframes, digital assets, re-usable patterns & asset libraries. As part of the Agile production team, my focus was to deliver a responsive UI re-design of the RMIT public facing website - meeting the strict AA+ accessibility standard. Working with the UX designers our team worked to deliver a very large and complex portal from a legacy desktop only GUI design - producing pixel­perfect visual wireframes, digital assets, re-usable patterns & asset libraries.

    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Technology Specialist – Webcontrol
      • Jul 2001 - Apr 2012

      Technology Specialist – Webcontrol\Telstra Operations\Media\Media Management Telstra 2010 to 2012, in a nutshell: within my role as a platform manager at Telstra, I was responsible for a multi-interfaced product platform that was all device and client compliant/compatible. I managed the infrastructure, the solution architecture, the firewall and DNS solution, the security architecture and certain modules of content that sat within the Telstra billing framework. Telstra 2001 to 2010, Web control: the Web control team was one of the only hands-on design & development teams within Telstra. We were a complete in-house designer/developer and production team, looking after and developing for a total of 125,000 pages sitting under the Telstra.com and Telstra.com.au Internet and Intranet portals. Throughout those many years, I was lucky enough to be one of the four key developers and SMEs responsible for the upgrade and redevelopment of the Telstra.com and Telstra.com.au online presence. This meant that I had to be Agile and ready to hit the ground running with every technology upgrade, which comprised of ColdFusion to JSP to XML to .net, and .net to JSP. My extensive skills in graphic design meant that I also became the key designer & developer of all the Telstra Graphical assets used on all their top-tier websites. i.e. the Telstra home page, telstrawholesale, investor relations, My pre-paid online, MyAccount & Telstrasmartcommunities

    • United States
    • Aviation and Aerospace Component Manufacturing
    • 200 - 300 Employee
    • Multi Media Developer
      • Feb 2001 - Jul 2001

      RACV, Workbench simulator project Air traffic control simulator project RACV, Workbench simulator project Air traffic control simulator project

    • Website Developer & Designer
      • Jan 2001 - Feb 2001

      Sportsgirl website, Santos mining, Thompsons real estate Sportsgirl website, Santos mining, Thompsons real estate

Education

  • Victoria University
    Bachelor's degree, Graphic Design
    1990 - 1993
  • South Island International School, HK
    A-levels, O-level & A-levels
    1987 - 1989

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