Experience

NurseIO

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Client Success Manager

  • Jul 2023 - Present

  · Work with nurseIO facilities to ensure they are effectively leveraging and finding value in our services· Assist facilities with setting up and accessing the nurseIO platform· Improve the facility onboarding process· Setting clear retention goals for current partners· Review partner feedback and seek to improve all aspects of facility experience with nurseIO· Work directly with the development team in making improvements to the customer experience

• Staffing Coordinator

  • Apr 2023 - Jul 2023

  · Oversee staffing needs for our facility partners· Maximize placements through the development of client relationships· Increase retention and satisfaction through the development of relationships with our healthcare professionals· Serve as the primary contact person for healthcare professionals and facility partners by troubleshooting issues, counseling and problem solving· Work with HR to advise them of staffing needs and other necessary information· Maintain records of cancelations, tardiness and no shows· Collaborate with payroll to ensure correct employee compensation· Ensure compliance with internal and external policies and regulations· Prepare and submit reports on staffing operations at the end of each shift Show less



LaserAway

• United States
• Medical Practices
• 700 & Above Employee

• Scheduling Coordinator

  • Aug 2021 - Apr 2023

  • Strategically plan and edit shifts of Patient Care Coordinators, Remote Team and Registered Nurses for 121+ locations. • Organize company and employee data through timesheets • Answer phone calls, text messages and emails in a timely manner • Send out reminders for Patient Care Coordinators, Remote Team and Registered Nurses schedules • Manage Patient Care Coordinators, Remote Team and Registered Nurses PTO and make sure employees meet weekly hours • Train new-hires within position about job tasks • Reschedule appointments in a timely manner • Answer scheduling queries via email, text and phone • Work directly with Regional Managers to facilitate with scheduling errors, changes or equipment issues. • Document scheduling processes and keep thorough records • Perform other administrative tasks when required Show less



Texas Regional Health and Wellness

• Houston, Texas, United States

• Administrative Coordinator

  • Mar 2018 - Aug 2021

  • Organize paperwork such as charts and reports for office and patient needs • Coordinate patient scheduling, check-in, check-out and payments for billing • Promptly answer multi-line phone system and greet callers enthusiastically • Check patient data including insurance, demographic and health history to ensure all information is current • Organize paperwork such as charts and reports for office and patient needs • Coordinate patient scheduling, check-in, check-out and payments for billing • Promptly answer multi-line phone system and greet callers enthusiastically • Check patient data including insurance, demographic and health history to ensure all information is current



Hand and Wrist Center of Houston

• Houston, Texas, United States

• Medical Receptionist

  • Dec 2016 - Mar 2018

  • Complete skilled administrative work to support all office staff and operational requirements • Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing • Obtain payments from patients and scan identification and insurance cards • Schedule, reschedule and handle cancelled appointments • Complete skilled administrative work to support all office staff and operational requirements • Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing • Obtain payments from patients and scan identification and insurance cards • Schedule, reschedule and handle cancelled appointments



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Technician Trainee

  • Feb 2015 - Dec 2016

  • Gather vast knowledge on the preparation of medication • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information • Prepare, maintain, and keep records of inventories • Transfer medications into vials • Operate cash registers to accept payment from customers • Order, label, and count stock of medications • Clean and help maintain equipment or work areas and sterilize glassware • Gather vast knowledge on the preparation of medication • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information • Prepare, maintain, and keep records of inventories • Transfer medications into vials • Operate cash registers to accept payment from customers • Order, label, and count stock of medications • Clean and help maintain equipment or work areas and sterilize glassware