Experience

CRI Advantage

• IT Services and IT Consulting
• 1 - 100 Employee

• Tier II Field Services Technician

  • May 2020 - Present



Royal Fox LLC DBA The Success Mountain

• Online Business Strategist & Content Creator

  • Jan 2017 - Present

  My online media company, The Success Mountain, exists to help regular people realize their hidden potential. We find the hidden gems of successful people to help our readers elevate their lives and online businesses. We do this by creating media, products, and experiences to help people live a life on purpose, so that they can reach their full potential in life rather than settling for mediocre 'comfortability'. Time is short. You have the potential to make your life what you've always craved. - Improve, organize and automate business systems using software, science, productivity, and project management- Creating products to help regular people stair step their way to success in their own lives by overcoming fear, gaining courage, and getting organized in their plan to success in their online business.- Create content marketing plans, using ads, SaaS, social media, and new marketing strategies- Teach others how to create their own online businesses by showing them how to start, grow, and scale an online business using today's technological environment- Influence and support the decisions of customers who are struggling with specific needs while growing their businesses in a positive and responsible way- Strategy sessions for identifying problems and roadblocks in their business to overcome them- Utilize SEO and social media as a strategy to gain traffic and influence



Royal Fox LLC

• Ecommerce Specialist

  • Apr 2015 - Feb 2018

  - Partnered with multi-million dollar companies on the Amazon platform to improve their influence and sales on the Amazon platform- Exclusively charged with controlling and managing 100% of an exclusive agreement from a large retail company on the Canadian Amazon platform- Partnered with 3 Shark Tank brands on the Amazon platform- Created sales and product improvement strategies with the CFO to improve customer reach, and brand image or reputation using Amazon's regulations - Partnered with multi-million dollar companies on the Amazon platform to improve their influence and sales on the Amazon platform- Exclusively charged with controlling and managing 100% of an exclusive agreement from a large retail company on the Canadian Amazon platform- Partnered with 3 Shark Tank brands on the Amazon platform- Created sales and product improvement strategies with the CFO to improve customer reach, and brand image or reputation using Amazon's regulations



Docutech®

• United States
• Financial Services
• 1 - 100 Employee

• Desktop Engineer

  • Sep 2015 - Apr 2017

  - Made large purchase orders of large amounts of IT equipment, PC's, software licensing, cell phones, tv's, printers, and office supply purchases- Solved support tickets as the IT desktop support technician of 150+ employees remote and local- Imaged and reimaged PC's for incoming guests and employees- Managed a pool of loaner laptops and PC's to visiting business guests securely on the shared network.- Managed the Verizon Wireless contract as an account manager with devices for employees, setting up software, accounts, insurance claims, new purchases of wireless devices- Assisted & shadowed coworkers in tackling projects within their data centers, building servers physically and software related, as well as network issues, server patching etc- Network issues - Patching and setting up new network ports for new devices and jacks in a new building- Cyber security management of 150 employees and multiple devices for software vulnerabilities and zero day exploits- Implemented an enterprise upgrade to Windows 10 to the entire company- Emergency support both remote and in person, on hours and after hours- Worked on printers, laptops, cell phones, desktops, and various equipment for the building- Created new users in AD, created and managed door security badges and access, and new employee on boarding- Kept infrastructure, equipment, and building secure after employee off boarding- Created KBA's and tutorials for the company's future desktop engineers - Purchased and installed various software for employees- Set up presentations and meetings with various hardware (i.e. projectors, wireless mini computers, tv's, sound systems, etc) for upper management and CEO- Setting up new offices, PC's, furniture, door security badges, equipment, cell phones & more for high executives including welcome tutorials and high levels of support for valuable higher ups- Managed daily digital dashboards using mini PC's and scripts to create updated data for employee metrics



CRI Advantage

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Desktop Support

  • Dec 2014 - Sep 2015

  CRI Advantage is sub-contractor company who's customers ranged all over the local area, including the Idaho National Laboratory. As an IT Desktop Support agent we followed procedures for desktop security, equipment support, equipment maintenance and software management. I was able to take on extra responsibilities including training new employees and offered mobile phone software support as well as emergency support CRI Advantage is sub-contractor company who's customers ranged all over the local area, including the Idaho National Laboratory. As an IT Desktop Support agent we followed procedures for desktop security, equipment support, equipment maintenance and software management. I was able to take on extra responsibilities including training new employees and offered mobile phone software support as well as emergency support