Experience

Jessamine County Schools
• Education
• 1 - 100 Employee
• Instructional Assistant

  • Jan 2023 - Present

Blue Diamond Industries
• United States
• Plastics Manufacturing
• 1 - 100 Employee
• Account Manager

  • Jul 2017 - Dec 2022


Galls, LLC

• United States
• Public Safety
• 400 - 500 Employee

• Account Manager

  • Sep 2016 - Jul 2017

  Provide outstanding customer service via phone, email, and chat. Manage accounts totaling $3 million annually. Consistently beat monthly sales targets +15% to plan/LY. Maintain contact with existing customers to develop relationships to achieve account retention/penetration. Coordinate multiple resources internally and externally to resolve customer inquiries. Extensive knowledge of Galls product categories and of all customer service procedures including order entry, complaint handling, decision making, problem solving, inventory availability, service issues and accounts receivable. Excellent time management and follow up skills with customers for resolution and satisfaction. Research and interpret product specifications, including technical and installation instructions. Knowledgeable in Agency Bid/Quote process and establishing agency custom websites. Show less



Victoria's Secret Pink

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Dec 2014 - Sep 2016

  Oversee total store operations including selling behaviors, customer experience, scheduling, merchandise flow, cashwrap management. Create an emotionally engaging customer experience by generating a buying environment through people, product, and presentation. Work with sales leadership team to drive total store results through exceptional customer service in $6 million annual store volume. Consistent with in the moment coaching to build and grow a high performance sales team. Responsible for the development of all store associates with specific ownership of Bra Specialist and Full Time Selling Specialist; write and deliver monthly reviews for development. Set clear performance expectations and create a culture of empowerment and accountability to achieve results. Create and drive an aggressive sales environment. Analyze business results to identify store and associate strengths and opportunities to best capitalize on clientele. Show less

• Sales Manager

  • Feb 2011 - Dec 2014

  Drive total store results through exceptional customer service and compelling visual presentations in $10 million annual store volume. Recruit and foster top talent to build and maintain a high performance sales team. Responsible for the development of all store associates with specific ownership of supervisors and leads. Create an atmosphere that builds customer loyalty through customer intimacy, sharing expert product knowledge, and coaching and developing associates. Analyze business results to develop action plans that improve execution and sustain growth in business. Travel to stores in district to provide training and expertise with visual merchandising and store operational functions; travels to assist with new store openings. Partner with Corporate to create more efficient merchandise flow and store operations procedures. Show less

• Sales Associate

  • Jan 2007 - Jan 2011

  Hired as a seasonal associate and promoted to full time. Held various leadership roles throughout my tenure.