Experience

GEMFIVE

• Malaysia
• Internet
• 1 - 100 Employee

• Team Lead, Merchant Operations

  • Sep 2015 - Present

  • Spearheading entire Merchant Operations team. • Conduct merchant training for all new and existing merchants to better equip them with necessary knowledge and skills to manage their SKU listing online, as well as orders processing. • Ensure constant communication with merchants through phone calls or e-mail inquiries to better equip them with necessary knowledge and skills to use our system, as well as managing complaints and technical issues from merchants. • Meeting or calling up merchants and advice merchants on products to be listed on the website. • Liaise and meeting up with new merchants on products to be placed on website and arrange for photo shooting. • To ensure strict compliance to guidelines set by MOH (Ministry of Health) by thorough vetting of product listing to curb any violation or structures that may be viewed as misleading. • Communicate and highlight errors on the product listing to merchants and follow up with corrective actions. • Conduct internal check on SKU listing posted by internal and do necessary corrective action. • Category and model type matching for each advertisement drafting. • Assist on promo price updates, and date validity as well as quantity updates on the system. • Assist Merchandiser in handling merchants accounts details. • Maintain and build relationships with both merchandising team and merchants. • Conduct induction training to the newly hired on back-end system and seller center support. • Act as liaison between counterparts in Merchant Operations team and other internal department to ensure all request and concerns are attended promptly and efficiently handled. • Assist on ad-hoc project. • Handle and manage administrative duties assigned.


Astro
• Indonesia
• Technology, Information and Internet
• 500 - 600 Employee
• Merchandiser

  • Dec 2017 - Present

Aladdin Group
• Industrial Machinery Manufacturing
• Assistant Manager, Merchandising

  • Jul 2017 - Dec 2017


Cosway Malaysia

• Malaysia
• Retail
• 700 & Above Employee

• Product & Marketing Executive

  • Mar 2014 - Sep 2015

  • Maintain and build relationships with both store operators and clients. • Attend to phone calls, enquiries raised by clients and store operators • Provide adequate support to store operator and clients through phone or e-mail enquiries/ request or complaint from clients and store operators. • Conduct unit testing and unit repairs on all Hexagon Water Filter Model on faulty units from store operators and clients. • To communicate and highlight on the faults of water filter units with supplier on the existing models. • Liaise and meeting up with new supplier on product development for water filters and other product to be launch in the market. • Conduct market research on existing water filters in the market. • Develop and test new products to be launch in the market including car air purifier, air washer, hydrogen water generator, portable hydrogen water tumbler and hydrogen water mist spray. • Liaison with both internal departments and regional counterparts such as Singapore, Brunei and other Cosway branches overseas to ensure all request or concerns are attended promptly and precisely. • Manage pricing on the product to be sold. • Assist on monthly stock inventory for water filter products. • Managing stock count to ensure sufficient stock for store operators and clients. • Handle administrative duties assigned.



ELC English Language Company Malaysia Sdn Bhd

• Senior Enrolment Officer

  • Jun 2013 - Feb 2014

  • Assist the Management in carrying out a smooth operations of the business on all matters relating to enrolment and office administration • Counsel customers on entry requirements , fees, course structures , admissions and enrolment procedures • Handle customer enquiries , bookings, transfers and cancelations of courses • Perform follow up diligently with customers to ensure retention and growth • Resolve customers complaints • Prepare invoices and issue payments in timely manners • Organize and maintain the documentation system in the office • Handle related banking transactions • Organize and coordinate meetings schedules , workshops and other events • Purchase office stationaries and related equipment • Carry out other related administrative tasks Additional tasks assigned: • Arrange accommodations and monitors stay period of customers ; reschedule accommodations if needed • Arrange customers with plans to further studies in Malaysia for Post Graduates Programme • Manage and attend online enquiries , walk-in and phone calls of existing and potential customers • Issue invoices and quotations to customers and agents • Perform timely and necessary updates of customer information to the eBecas system • Arrange airport transfers for customers and ensure that pickups are on time • Act as back-up person for receptionist while away



Jobstreet

• Mauritius
• Telephone Call Centers

• Senior Customer Relation Officer

  • Aug 2011 - May 2013

  • Leading the Quality/Content Management • Maintain and build relationships with both sales team and clients Attend to phone calls, enquiries raised by clients • Provide adequate support to sales team and clients through phone or e-mail enquiries/ request or complaint from clients. • Conduct internal check or Quality Control advertisement posted by Account Manager and Junior Customer Relation Officer. • To communicate and highlight the errors on the advertisements to Account Manager and perform corrective actions. • Proactive call out to clients and educate them on the usage of SiVA application module and guide them on the steps and process application through SiVA. • Assist in Day 7 Recovery Action of the advertisements, whereby improvement is done on the back end selection on the ads • Assist on Vietnam and Singapore ad hoc project. • Job role and specializations matching for each advertisement drafting • To ensure that there is no violation or structures that might be viewed as discriminatory by adhering on the guidelines set by MOM Singapore. • Liaison with both internal departments and regional counterparts to ensure all request or concerns are attended promptly and precisely. • Provide training and guidance to the newly hires on Jobstreet.com Advertisement Policy. • Provide training and assessment on Tripartite Guidelines towards Non Discriminatory Advertisement for newly hires. • Handle administrative duties assigned.