Government Analyst II

• May 2019 - Present

Clinical Program Coordinator

• Jan 2019 - May 2019

Managed complex, long-range administrative functions related to the clinical education component of the Florida State University Physician Assistant Program. Managed complex, long-range administrative functions related to the clinical education component of the Florida State University Physician Assistant Program.

Ped-I-Care Program Liaison

• Aug 2013 - Jan 2019

Recruits and retains providers for the the Ped-I-Care provider network. Ped-I-Care is the health plan benefits administrator for the Children’s Medical Services Medicaid Managed Care Plan, which serves over 40,000 special needs children throughout the state of Florida.•Recruits and initiates the contracting process of providers within eight counties in Florida, including primary care, specialty, dental, hospitals and ancillary providers. •Ensures maximum provider compliance by conducting provider site visits to distribute network materials, resolve issues, and educate staff/providers on new and existing policies, and provide trainings as needed.•Acts as first point of contact for incoming provider inquiries and follows up with providers and internal departments to ensure that identified problems have been resolved.•Improves access to care for enrollees by carefully monitoring and analyzing the plan’s existing provider network database to identify current provider needs and recruit according to network adequacy goals.•Assists with new provider orientation and setup processes, ensuring accurately and timely setup for claims adjudication.•Improves provider data integrity by monitoring for demographic changes and requesting updates in all applicable databases and provider directories.

Staffing Systems Coordinator

• Jan 2008 - Jul 2013

Provided daily management of hospital staffing requirements and scheduled daily shifts for hospital Float Pool Staff to fill the staffing needs/vacancies in 10+ hospital units.•Utilized staffing resources in an efficient and cost-effective manner by frequently reviewing patient census and acuity databases for analysis, interpretation and comparison of the workload, staffing needs and available Float Pool staff. Scheduled or called off Float Pool staff accordingly.•Consulted with nurse managers regarding staffing and scheduling need and attended multiple daily meetings with Unit Managers and the Administrative Nursing Supervisor staff to plan for volume and census changes.•Reviewed and verified time/daily punch detail reports for Float Pool staff.

Patient Support Associate

• Jul 2003 - Dec 2008

•Provided optimum customer service and patient care while assisting patients under the supervision of a Registered Nurse.•Preserved and assured patient dignity while carry out tasks such as taking vitals, feeding, diapering, bed-pan changes, bathing and emptying draining bags.•Constantly complied with HIPAA confidentiality standards while preparing patient documentation and in other interactions. •Provided optimum customer service and patient care while assisting patients under the supervision of a Registered Nurse.•Preserved and assured patient dignity while carry out tasks such as taking vitals, feeding, diapering, bed-pan changes, bathing and emptying draining bags.•Constantly complied with HIPAA confidentiality standards while preparing patient documentation and in other interactions.