Experience

African-American Chamber of Commerce of PA, NJ & DE
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Office Manager/ Community Liaison

  • Jan 2020 - Present

BTS Funding
• Account Executive

  • Jun 2019 - Present

AmeriHealth Administrators
• United States
• Insurance
• 300 - 400 Employee
• Customer Experience Advocate

  • Sep 2019 - Jan 2020

MRP
• United States
• 1 - 100 Employee
• Account Executive

  • Aug 2019 - Sep 2019


AmeriHealth Caritas

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Community Relations Administrator

  • Oct 2013 - Feb 2016

  •Partnered with elected officials to to host community town hall meetings educating constituents on affordable quality health care options. •Develop relationships with Healthcare Providers to assist in building new client panels and reduce overutilization of medical services. •Initiated and maintained working relationships with key community stakeholders to provide health awareness, education, and entertainment to low-income seniors.•Managed the event calendars of sales and marketing staff in Washington DC and Pennsylvania. Show less

• Medicare Captive Sales Agent

  • Jan 2013 - Oct 2013

  Generate viable leads through strategic research and prospecting.Promote understanding of Dual Eligible Special Needs Plan (D-SNP)Educate members and prospects on the details of Medicare and MedicaidPlan and present informal community presentations for groups reaching 150 peopleBuild relationships through territory developmentEstablish relationships with elected officials and community stakeholders Work directly with medical providers and office staff as an advocate for membersMaintain compliance with HIPAA regulations Show less



The Carney Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Licensed Insurance Agent

  • May 2011 - Jan 2013

  Educated inbound collars on the benefits of Medicare Supplement Plan and enrolled colors into the plan of their choosing. Verified member enrollment status Maintained enrollment databases Updated member/client records Processed medical records request Scheduled home visits for clients who require additional assistance comparing Medicare supplement plans. Educated inbound collars on the benefits of Medicare Supplement Plan and enrolled colors into the plan of their choosing. Verified member enrollment status Maintained enrollment databases Updated member/client records Processed medical records request Scheduled home visits for clients who require additional assistance comparing Medicare supplement plans.



The Vanguard Group

• United States
• Real Estate
• 1 - 100 Employee

• Client Services Representative

  • Oct 2009 - May 2011

  Assisted clients with designing goal-oriented portfolios.Educated clients on the composition and structure of various financial instruments.Discuss asset allocation strategies and portfolio diversification with clients.Recognized by management consistently for providing outstanding customer service. Drafted a proposal for an enhanced associate training program. This training partnered telephone associates with operations personnel to eliminate communication and processing errors. The proposal was piloted by management and incorporated into the training program. Show less

• Project Planning Coordinator

  • Aug 2006 - May 2011

  Served as a liaison between the United Way, Vanguard, and Non-Profit Organizations within the Delaware Valley seeking assistance with volunteer projects. Recruited and developed new innovative volunteer projects and consulted in improving existing projects containing twenty-five plus volunteers. Created project timelines and contingency plans for eighty plus volunteering event.Managed, trained, and mentored team of fifty project leaders.Developed training materials for new project leaders.Managed a volunteer database that included over eleven thousand volunteers in three states. Show less

• Fundraising Campaigner for the United Way

  • Aug 2006 - May 2011

  Increased annual giving of recognized donors by 10% annually.Partnered with the United Way in the Philadelphia Metropolitan Region to energize donation and volunteer drives. Recruited Motivational Speakers to endorse volunteering and donating.Brainstormed and developed activities to boost employee morale.

• Process Excellence Administrator

  • Jun 2008 - Oct 2009

  Selected by management as the Problem Resolutions department Process Excellence Administrator.Identified opportunities for improving department efficiency.Developed communications and facilitated trainings discussing the importance of process excellence at every level of the operational structure.Merged corporate goals with department standards.Led focus groups with management to improve employee efficiency.Initiated projects that led to 35% reduction in duplication errors.Provided process and business expertise to Process Owners. Participated in projects and testing to improve operation efficiency.Established and maintained working relationships across various business units through resource sharing opportunities.Facilitated cross-site department meetings and presented monthly/quarterly progress reports to management.Received and trained others on various process improvement methodologies including: Six sigma and Blue Ocean among others. Show less

• Problem Resolution Associate

  • Dec 2004 - Oct 2009

  Investigated monetary and clerical errors for investor and corporate portfolios. Assisted internal and external clients with resolving account discrepancies both monetaryand clerical.Researched relevant standards and wrote memorandum describing process errors and outlined opportunities for improvement. Developed procedures and training manuals for the Client Identification Program which ensures Vanguard’s compliance with the United States Patriot Act..Recognized by management for continually excelling in areas of teamwork, problem resolution and innovation. Show less



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Unit Supply Specialist

  • Jan 2001 - Sep 2006

  Provided logistical planning and support for various U.S. Army Reserve Units. Established contracts with civilian contractors. Frequently used military information systems to complete assignments and communicate with Battalion personnel. Maintained exhaustive records and ensured compliance with Army regulations. Created and revised budgets for units of 350 personnel; managed an office with five subordinates. Assisted Battalion Chief Warrant Officer in conducting audits for transportation units. Trained new supply specialists on methods for creating functional supply offices. Honorably discharged in 2006. Show less



The Signal

• India
• Online Audio and Video Media
• 1 - 100 Employee

• Senior Claims Review Specialist

  • Jul 2001 - Dec 2004

  Identified potentially fraudulent insurance claims and provided final review and adjudication determinations. Preformed extensive research of various internal and external databases. Conducted telephone interviews with claimants. Reviewed claim records for accuracy and duplication. Worked with internal and external partners to ensure all case files were current and contained0 relevant review materials. Assisted management in process mapping workflows and identified and closed loopholes in the claims review system. Show less