Experience

Southwest Office Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager Team Lead

  • Oct 2014 - Present

  In my role with Southwest Office Systems, I serve as an account manager for organizations utilizing our multi-functioning office tools. Starting off as a customer service representative, I corresponded with our client base daily to address needs for replacements, servicing, and future orders. In addition to servicing our current clients, I also was able to play minor roles in the sales cycle for future clients by collecting information about potential customer needs for sales leadership. As our company developed a partnership with SHARP, I had the opportunity to take on a more leadership role within the firm. Currently, I am a team lead in a department of four people. While servicing the needs of our thousands of clients, I have developed training manuals, job aides, and have trained new employees of the ESOS team in the following areas: logistics, service dispatching, and inventory management.



Dog Grooming Shop

• United States
• Ranching

• Owner, Chief Operating Officer

  • Jun 2015 - Present

  As the partial owner and Chief Operating Officer of Dog Grooming Shop Arlington, I manage our social media to have direct access to our clientele base of over 200 families. Additionally, I am in charge of administering payroll to our five full-time employees. Since taking over as an owner, I have developed employee handbooks and created new shop policies to streamline our operations and maximize revenues. As the partial owner and Chief Operating Officer of Dog Grooming Shop Arlington, I manage our social media to have direct access to our clientele base of over 200 families. Additionally, I am in charge of administering payroll to our five full-time employees. Since taking over as an owner, I have developed employee handbooks and created new shop policies to streamline our operations and maximize revenues.



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Services Representative

  • Sep 2009 - Jun 2014

  During my role with Express Scripts, I found myself in a unique work environment; I was handling service discrepancies amongst client prescription medications without being in a client facing role. Internally, I collaborated with pharmacists to problem solve multiple reasons a prescription order didn't get placed correctly. As a result, my work consisted of me finding solutions to deliver prescriptions and medical services when service fell short. Outside of work, I had interest in roles with employee engagement. As such, I was in a position where I helped fundraise for organizations such as Susan G. Komen and March of Dimes.



Rio Grande

• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2003 - Jun 2008

  Initially hired as a call center representative, I found great success early on in my role. Consistently above target metrics, I was promoted to our resolution team where we handled critical and escalated customer service issues. After servicing over 1,000 clients with a reported 90% satisfaction rate, I had the privilege to manage a four person team dedicated to servicing discrepancies of high volume order clients. Initially hired as a call center representative, I found great success early on in my role. Consistently above target metrics, I was promoted to our resolution team where we handled critical and escalated customer service issues. After servicing over 1,000 clients with a reported 90% satisfaction rate, I had the privilege to manage a four person team dedicated to servicing discrepancies of high volume order clients.