Experience

LORD Corporation, A Part of Parker Hannifin

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Customer Service

  • Jul 2016 - Present



Good Ideas Inc.

• Inside Sales Manager

  • Jun 2015 - Oct 2015



Silver Spring Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Receptionist

  • Mar 2014 - Nov 2014

  Greeted all clients and patients. Received Calls from clients who had questions or concerns regarding pet care. Scheduled appointments in a timely manner. Prepared charts for incoming patients. Prepared the room for the doctor to see the patient. Checked patients out after care was given and provided information regarding aftercare and also products for sale and promotions. Navigated all information on computerized systems using mouse and keyboard. Assisted with Physical Therapy for certain clients. Cleaned whole center after shift was completed.



Blue Cross Blue Shield

• Customer Service Representative

  • Jan 2013 - Feb 2014

  Received calls on auto dialer at high speeds (more than 85 calls per day). Provided information to better assist clients’ questions and complaints. Using customer service skills and computer skils, provided client with knowledge gained in extensive training regarding any questions or concerns, assisted clients in choosing the correct insurance policy that best fits their needs. Used organizational and typing skills on computerized systems and navigated through systems using keyboard. Took assessments to gain better knowledge of policies and procedures during extensive training. Provided information regarding Health Care Reform.