Experience

Bravenet Marketing

• Canada
• Marketing Services
• 1 - 100 Employee

• Marketing Analysis & SEO

  • Sep 2022 - Present



Bravenet Web Services

• IT Services and IT Consulting
• 1 - 100 Employee

• Support Technician

  • Mar 2021 - Present

  - Investigate and troubleshoot web hosting and website builder services and products - Provide support to clients over a web-based support ticketing system & live chat - QA testing for website builder product Siteblocks - Offer dynamic solutions including some coding and PHP troubleshooting - Investigate and troubleshoot web hosting and website builder services and products - Provide support to clients over a web-based support ticketing system & live chat - QA testing for website builder product Siteblocks - Offer dynamic solutions including some coding and PHP troubleshooting



Nordia Inc.

• Canada
• Consumer Services
• 700 & Above Employee

• Loyalty & Retention Agent

  • May 2018 - Sep 2018

  - Saved customers that were considering switching providers by providing unique solutions for billing or service issues - Helped customers troubleshoot common television issues - Saved customers that were considering switching providers by providing unique solutions for billing or service issues - Helped customers troubleshoot common television issues



Parksville Museum and Archives

• Canada
• Museums, Historical Sites, and Zoos

• Museum Assistant

  • May 2017 - Sep 2017

  - Digitized paper-based archives using Excel - Maintained company website by keeping information up-to-date and accurate using a CMS system - Handled cash-out and closing procedures - Assisted accountant by administering weekly deposits - Digitized paper-based archives using Excel - Maintained company website by keeping information up-to-date and accurate using a CMS system - Handled cash-out and closing procedures - Assisted accountant by administering weekly deposits



Smitty's Canada Inc.

• Canada
• Restaurants
• 1 - 100 Employee

• Server, Hostess, Busser

  • Jan 2015 - Sep 2016

  - Worked in a fast-paced team environment to provide exceptional customer service - Assisted guests with payments - Performed closing and cash-out duties - Worked in a fast-paced team environment to provide exceptional customer service - Assisted guests with payments - Performed closing and cash-out duties