Experience

Whits Frozen Custard

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Corporate Senior Graphic Designer and Store Manager

  • Oct 2018 - Present

  Corporate Senior Graphic Designer / Whit’s Frozen Custard, Headquarters • Design advertising material for frozen custard for corporate and franchisees. • Manage and coordinate graphic design projects from concept through to completion. • Create and develop daily, monthly and promotional and gift card graphics for social channels (Instagram and Facebook). • Ensure all graphics met new branding requirements before publication. • Participate in all facets of the monthly photoshoot; collaborate with the corporate photographer to ensure branding requirements. • Successfully redesigned and provided content for the monthly newsletters for owners and franchisees. Store Manager / Whit’s Frozen Custard, Delaware, Ohio • Responsible for supervising and training team members on Whit’s operating practices and procedures. • Provides excellent customer service while maintaining a positive, clean and safe work environment for team members and customers. • Ensures that the store is properly organized and staffed. • Assists with inventory, deliveries, and cash register deposits and receipts. • Perform all other duties assigned by the owner. Show less



Side Effects Inc

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Project Manager

  • Nov 2016 - Oct 2018

  • Developed and maintained relationships with local businesses nationwide, to provide revenue for high school; athletic programs.• Conducted internet research and prospecting in target markets.• Generated warm leads through cold calling and networking.• Created inventive and well-written proposals and campaigns for current sponsors and prospects.• Successfully executed sales/closing techniques and produced additional revenue for high school, athletic departments.• Managed communication with high schools, sponsors and potential leads through email and phone. Show less

• Project Manager

  • Nov 2016 - Oct 2018



A Touch of Elegance Party Rentals & Events

• United States
• Events Services

• Event Manager and Details Coordinator

  • Sep 2015 - Sep 2016

  • Planned, designed, produced all events and managed all project delivery elements within time limits. • Managed all event details from start to finish (set up, decorations, menu, and entertainment). • Established relationships with clients to identify their needs and to ensure customer satisfaction. • Provided feedback and periodic reports to owner to help improve services and event quality. • Cleaned and organized facility before and after all event. • Managed and coordinated all staff members throughout the event. • Proactively handle any arising issues and emerging problems, before and during the event. • Conducted pre- and post-event evaluations and reported to the owner on the outcome. Show less



First Pacific Management Company

• Assistant Manager

  • Feb 2015 - Sep 2015

  • Assisted the property manager. • Represented property manager during periods of their absence. • Assisted with managing the day-to-day operations of the apartment community. • Collected all rents and fees, within legal means, to achieve zero delinquency. • Pursue any delinquencies via eviction action or designated collection agency. • Completed accounting month-end reports and any other reports needed. • Worked with the property manager to direct the efforts of the on-site staff to ensure apartments are ready for move-in and are maintained in a satisfactory manner. • Oversaw and maintained company customer service standards. • Responded to resident’s requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved and document. • Assisted with leasing. • Maintained courteous helpful demeanor with owners, residents, prospective residents, coworkers, vendors, etc. • Participated in company training classes/courses and meetings as required. • Performed all other duties assigned by the property manager. Show less



Village Green

• United States
• Real Estate
• 700 & Above Employee

• Senior Sales Consultant

  • Aug 2010 - Jun 2014

  • Promoted to Arbors of Anderson unit size 438 in March 2011. • Achieved perfect scores on phone, internet, and in person secret shops. • Received Highest CEL Survey score. • Responsible for executing sales/closing techniques successfully to exceed company standards. • Implemented successful marketing and leasing strategies to increase occupancy (including monthly “Hot Sheet” of current available apartments sent to the community and senior leadership). • Used Vaultware (on-line AD system) weekly to update available apartments. • Completed market surveys to identify area competitors and remain competitive. • Represented Village Green Companies at events hosted by the Clermont County Chamber of Commerce. • Hired as a Sales Consultant for Sugar Pines unit size 240 – to increase occupancy. • Successfully learned how to implement the We Care Philosophy. • Performed monthly outreach appointments and enter all information into our salesforce database (information goes to VP and Marketing Director). • Audited applications (for move-ins) and lease agreements on a daily basis for the leasing consultants to ensure that everything is done correctly and in a timely manner. Also, responsible for auditing insurance policies to make sure they are compliant. • Coordinated all resident events at The Arbors of Anderson. This includes creating and distributing flyers, advertising on Facebook, setting up (decorating) and cleaning up. • Established great rapport with clients including State Farm, Time Warner, and Butterbees, which has resulted in donations for the events that we run on a monthly basis. Show less



Strait-Flex International

• Wholesale Building Materials
• 1 - 100 Employee

• Sales Support and Customer Service

  • Jun 2008 - Jun 2009

  I assisted national and international customers with product questions and orders for all logistics. Also, ensuring that all requested products were available and document correctly for shipment. Initiated shipping/invoice requisitions to ensure timely distribution for all orders. In charge of the coordination of all returns of unwanted merchandise and crediting the customer accounts correctly and in a timely manner. This qualified me to verify proper payment applications per company procedures. I assisted national and international customers with product questions and orders for all logistics. Also, ensuring that all requested products were available and document correctly for shipment. Initiated shipping/invoice requisitions to ensure timely distribution for all orders. In charge of the coordination of all returns of unwanted merchandise and crediting the customer accounts correctly and in a timely manner. This qualified me to verify proper payment applications per company procedures.



Victoria Secret

• 700 & Above Employee

• Customer Service Associate

  • May 2007 - May 2008

  I provided customer service and answered inquires for Bath and Body Works at Victoria Secret Direct call center. Assisted all customers with product questions, requests and ensured a timely receipt for all orders. I was responsible for preparing inventory control documentation to verify the availability of merchandise. I personally exceeded company sales goals and accuracy on application quotas. I was also selected to provide standardized training of new product information for all call center associates. Show less