Customer Service Representative

• Jul 2022 - Present

Transportation Specialist- Remote

• May 2019 - Nov 2021

• Worked with service providers to resolve issues and correct delays. • Coordinated schedules and communicated changes to customers. • Planned and oversaw third-party shipments, managing weekly invoicing and contracted rates. • Gathered information to produce 1099s for transporting companies at the end of tax season. • Provided expert fleet management, asset inventory and control expertise with diverse and versatile scope of responsibilities that included: strategic planning, and execution of proper fleet disposal to facilitate transition to new vehicle acquisition. Show less

Account Manager

• Jun 2008 - Jul 2011

• Educated clients on new and updated account information to maintain high standards of client service. • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. • Managed 15 accounts by reviewing and mitigating discrepancies and collaborating with account holders. • Liaised between account holders and various departments. • Answered customer telephone calls promptly to avoid on-hold wait times.

Control Representative/ Year End Coordinator

• Apr 2004 - Jun 2008

• Processed End of year documents for 3 ADP Divisions (NAS, TotalSource, COS), advised on how to correct data, administered production and timely shipments.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Collaborated and taught with other coordinating departments refresher course for consultants with existing and new procedures for end of year processes.

NAS Production Specialist

• Feb 2003 - Apr 2004

•Processed Payroll for National Accounts Division making sure the consultants urgent requests were followed thru with a timely manner.

Computer Room Operator

• Jun 2001 - Feb 2003

Starting out at ADP I worked my way up from the Print Room which consisted of Printing, packaging and shipping payrolls to companies, to the Operations Department working the night shift. My duties consisted of Printing Payroll, W2's, 1099s, and doing the end of night back ups on the systems in preparations for the next day.