Experience

Agiito

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Venue Find Consultant

  • Jul 2019 - Present



Harbour Hotels Group

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Wedding and Events Sales Manager

  • Nov 2018 - Jun 2019

• Meeting and Events Sales Manager

  • Sep 2017 - Nov 2018

  Responsible for the daily management of the Conference and Events Department, managing a motivated team of four co-ordinators who are focused on converting all enquiries, upselling and delivering exceptional customer service at all times. Handling bookings from initial enquiry through to the final completion. Ensure all telephone and written enquiries are dealt with promptly and in line with the company standards. To carry-out show rounds where required. Log all bookings on Opera with relevant information attached. Assist the Director of Sales with creating, managing and achieving a successful sales strategy. Maximise revenue through implementation of the pricing and selling strategies, including effective diary management. Report on a weekly basis against budget and forecast. To maintain effective communication between the events office and operations, and ensure successful delivery of all events which includes corporate, private and weddings across seven function rooms, private bar space and terrace. Show less



Old Thorns Hotel & Resort

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales Executive

  • Dec 2016 - Aug 2017

  Old Thorns is a destination 4 star hotel based half way between Guildford and Portsmouth just off the A3. The property has 161 bedrooms, a 18 hole championship golf course, putting green and driving range, spa with 15 treatment rooms, 14 function/meeting spaces, 2 restaurant and 2 bars and a state-of-the-art gym with pool and wellness suite. I am responsible for generating, developing and managing relationships with new and existing clients to produce new business leads, with a focus on B2B relationships. My target area is a 30 mile radius of the hotel (Richmond to Southampton) to visit agents, clients and attend networking events to raise the awareness of the hotel facilities. I also host FAM Trips for agents interested in our venue. I deal with enquiries, conduct show rounds and manage onsite events for bookings generated from my pro-active engagement. Show less



Morgan McKinley

• Ireland
• Staffing and Recruiting
• 700 & Above Employee

• Consultant Human Resources

  • Jul 2016 - Oct 2016

  I manage the Human Resources desk at Morgan McKinley's Guildford office. I solely recruit for permanent roles across the Surrey and Hampshire area. My roles include anything from Advisers to Managers within the Human Resources sector. If you are seeking a new opportunity or you're looking to recruit, please allow me to assist you with your business requirements by sending your interest to me directly at tleaver@morganmckinley.co.uk As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. Since 1988, our business has become synonymous with exceptional levels of service, an in-depth knowledge of our markets, a determination to be the best and above all a proven track record of success. This reputation has established us as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. Today, a worldwide network of offices and an international candidate management system offers our clients and candidates the best talent and opportunities from all corners of the globe. Morgan McKinley Specialist Recruitment are leading recruiters in the following sectors; Accountancy, Finance, Banking, Secretarial Support and Sales and Marketing. Show less



The Mandolay Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Conference and Events Sales Manager

  • Aug 2013 - Jul 2016

  The Mandolay Hotel is a Surrey's largest independent events venue, based in Guildford town centre and has recently be awarded its 4th star by the AA. The hotel consists of 72 stylish bedrooms, a modern bar and restaurant (open to the public) and 8 fabulous purpose-built function rooms. My role consists of 2 key responsibilities; the first......regularly attending networking events and communicating with local business, and the public, and informing them of the wonderful facilities at the hotel. We can accommodate up to 500 people in our largest conference room (which can also be partitioned into 4 smaller rooms) and a second conference room which can accommodate 110 people (which again can be divided into 3 smaller rooms using partition walls). All of these rooms can be used for conferences, events, and 2 of them are licensed for civil ceremonies, so we are a brilliant wedding venue too. Also, I have recently involved myself, and other members of the team, in events held in and around the town (a local Pancake Relay Race for example). The 2nd part of my role is managing the events department, which is made up of 4 amazing conference and event co-coordinators. This involves staff recruitment and training, assisting with event co-coordinating, conducting show rounds, negotiating rates and converting leads to sales. As the head of the department I also respond to client feedback (both positive, and those who identify areas for improvement). I work within a management team of 5, and have regular meetings to communicate the events within the hotel. I also work closely with the Marketing Manager on magazine articles, third party websites and promotional literature. Each week I produce a report showing statistics of the weeks business, and every month a create a document showing the total business held at the hotel within the month, and also the projection for the upcoming month which all show we are constantly exceeding the targets for the department. Show less



Anchor Trust

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• Customer Relations Manager (Sales Manager)

  • Jan 2012 - Aug 2013

  West Hall is Anchors flagship residential care home for the elderly. My role mainly involves responding to telephone and email enquiries, conducting show rounds and converting leads to sales. Recently however, I have also taken on the marketing for on-site events at the home and networking with local healthcare professionals to increase the awareness of this brand new multi-million pound development. I work within a management team of 5 people and have also developed close relationships with colleagues from different departments within the organisation. I produce a variety of reports which indicate that we have often exceeded the predicted occupancy targets for the home. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Meeting and Event Co-ordinator

  • May 2011 - Jan 2012

  Crowne Plaza Marlow is a 4 star property and is part of both BDL Hotels and a franchise of Intercontinental Hotels. As Meeting and Events Co-ordinator I was responsible for building relationships with a large number of clients (both leisure guests and corporate agents) and fulfilling their requirements regarding conferences, wedding and parties. I worked towards monthly, quarterly and yearly sales targets and would regularly produce reports to highlight our achievements against these. I would interact with clients continuously; from the initial enquiry, through the creation of their bespoke 'function sheet', through to the post-event call to obtain feedback - often resulting in repeat business. Show less



Corus Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Meeting and Events Co-ordinator

  • Aug 2010 - Apr 2011

  Burnham Beeches Hotel is within the Corus Hotel Group and has 72 bedrooms and 10 meeting rooms. I was responsible for all the conferences and Christmas party bookings at the property. We worked within a small team and on a manual system, so communication and organisation were key skills I developed during my time in this position. I organised all the Christmas parties (2 - 200 people), therefore good time management was essential. I also held weekly operation meetings and professionally communicated the following week’s business to a representative from each department. Show less



Anchor Trust

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2009 - Sep 2009

  Prior to this job, I had always worked within hospitality operations; therefore the office environment was a new and exciting challenge for me. The main difference being; instead of face-to-face communication I was reliant on my confident and professional telephone manner. Especially as I was within a totally new industry, which although it really interested me (hence why I have now decided to return to the care industry) meant I faced difficult conversations as my product knowledge was developing, which required the ability to ask questions from my peers and superiors. Show less



Coppid Beech Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Trainee Hotel Manager

  • Aug 2007 - Jul 2008

  My time as Trainee Hotel Manager contributed to my University qualification (I opted to study a sandwich course which includes a year 'in industry' between my 2nd and 3rd year). I worked in six departments - housekeeping, conference and banqueting, bar and nightclub, reception, restaurant and, meeting and events. This gave me the chance to learn about many aspects of an established, successful business and was a great opportunity to improve my leadership skills. I also became highly skilled on Opera Hotel Management System. Show less