Experience

Houston County Sheriffs Office

• Law Enforcement
• 1 - 100 Employee

• Information Technology Specialist/Technician

  • Jan 2019 - Present

  Setting up, configuring, maintaining, and moving new and existing servers, server components, domains, NAS devices, AD groups and entries, GPOs, cameras, workstations, equipment, software as needed; resolving network-based issues; mapping new and existing systems; ensuring security and privacy maintained within agency networks and systems; organizing and scheduling maintenance and upgrades across all systems; assisting end-users with issue diagnosis and resolution; troubleshooting within new and existing platforms; ensuring security standards are met and kept within agency; documenting setup, fixes, and general information for sharing with current and future employees; training technicians and end-users with how to operate software, hardware, equipment, etc.; communicating and working with interagency teams to reach agency goals; budgeting for hardware, software, equipment, training, storage, and miscellaneous purchases; identifying networking/workstation/vehicle/user equipment shortages and purchasing what is needed; properly disposing of used media; monitoring needs and supporting additional functions as needed. Show less



Davis Body Shop

• Dothan, Alabama, United States

• Office Assistant/Data Entry Clerk

  • Jul 2009 - Jan 2019

  Organizing customer files; creating and updating business records in QuickBooks, MS Word, and MS Excel; filing paperwork; resolving office equipment malfunctions; monitoring business supplies and replinishing stock; ordering parts; filing returns; supporting additional functions as needed. Organizing customer files; creating and updating business records in QuickBooks, MS Word, and MS Excel; filing paperwork; resolving office equipment malfunctions; monitoring business supplies and replinishing stock; ordering parts; filing returns; supporting additional functions as needed.



Dothan Glass Co

• United States
• Construction
• 1 - 100 Employee

• Service Department Manager

  • Oct 2017 - Jul 2018

  Fielding new and variable product inquiries; processing requests for service in GlasPac; placing material orders; observing, replenishing, and stocking in-house materials as needed; quality checking all received materials; assigning jobs; invoicing received payment; obtaining uncollected and past-due payment; supporting additional functions in data entry and collection, receiving information for other employees/departments, and performing other miscellaneous tasks as needed. Fielding new and variable product inquiries; processing requests for service in GlasPac; placing material orders; observing, replenishing, and stocking in-house materials as needed; quality checking all received materials; assigning jobs; invoicing received payment; obtaining uncollected and past-due payment; supporting additional functions in data entry and collection, receiving information for other employees/departments, and performing other miscellaneous tasks as needed.



Houston County Sheriff's Office

• Public Safety
• 100 - 200 Employee

• E911 Dispatcher/Telecommunicator/CTO (Trainer)

  • Oct 2011 - Nov 2015

  Received/routed emergency and non-emergency requests for assistance; dispatched/routed police, fire, rescue units; utilized local/national databases (NCIC, NLETS, CJIS, CAD); processed, filed, updated: warrants, pistol permits, restraining/protective orders, criminal/driving histories; gathered information for all municipal POs, SDs, IUs; instructed/critiqued multiple trainees of diverse skill levels for varied durations; organized, filed, presented data via Microsoft Word, Excel, & PowerPoint; modified/improved existing data structures containing sensitive info; supported additional functions in transcription, monitoring, and statistical reporting. Show less