Experience

Federal Reserve Bank of New York

• United States
• Financial Services
• 700 & Above Employee

• Account Services Analyst

  • Jul 2022 - Present

  New York, New York, United States

• Currency Operations Supervisor

  • Jan 2020 - Jul 2022

  East Rutherford, New Jersey I was responsible for supervising the activities of my team, which includes payments, receipts, and the processing of high value shipments to domestic and international depository institutions. My team was responsible for mitigating risk to ensure performance and productivity meet high standards as well as strong adherence to policy and procedures. This required routine training exercises, performing monthly video reviews, and identifying ways to improve compliance, processes and… Show more I was responsible for supervising the activities of my team, which includes payments, receipts, and the processing of high value shipments to domestic and international depository institutions. My team was responsible for mitigating risk to ensure performance and productivity meet high standards as well as strong adherence to policy and procedures. This required routine training exercises, performing monthly video reviews, and identifying ways to improve compliance, processes and controls. Individually, I supported business operations by participating in several departmental projects such as Business Continuity, EMS Currency Vault testing, Currency vault capacity maintenance and multiple COVID-19 contact tracing and social distancing initiatives.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Senior Community Operations Specialist

  • Jun 2018 - Jan 2020

  Greater New York City Area • Managed strategic planning and helped to increase driver awareness of new standards, improving first trip conversion rates from 35% to 65% in a six-month period • Performed tasks to create time-saving initiatives and productivity enhancement, including scheduling and resource management, allowing us to exceed operational goals of wait times and utilization for four consecutive quarters

• Community Operations Specialist

  • Aug 2016 - Jun 2018

  Long Island City, NY • Maintained outstanding customer satisfaction score of 4.87 out of 5 by providing timely, empathetic support while balancing shift lead and floor support responsibilities • Trained and mentored junior colleagues, educating over 100 new hires on the topic of New York City Taxi & Limousine Commission driver and vehicle licensing protocol



TD

• Canada
• Banking
• 700 & Above Employee

• Senior Operations Specialist

  • Sep 2012 - Aug 2016

  Greater New York City Area • Implemented expert knowledge in Microsoft Office to organize, strengthen and maintain compliance with company policies and procedures, achieving scores of 95-100% on monthly audits for three consecutive years vs. goal of 92% • Led a team of 14 colleagues in meeting daily sales and attachment goals, resulting in achieved sales goals as high as 144% • Reconciled vault and employee cash drawers at the end of each shift, reducing error rates to below 2% vs. goal of 5% • Assisted… Show more • Implemented expert knowledge in Microsoft Office to organize, strengthen and maintain compliance with company policies and procedures, achieving scores of 95-100% on monthly audits for three consecutive years vs. goal of 92% • Led a team of 14 colleagues in meeting daily sales and attachment goals, resulting in achieved sales goals as high as 144% • Reconciled vault and employee cash drawers at the end of each shift, reducing error rates to below 2% vs. goal of 5% • Assisted management with organizing operational functions, new-hire training, monthly audits, inventory, and administrative support Show less



Emigrant Bank

• United States
• Banking
• 200 - 300 Employee

• Senior Head Teller

  • Aug 2010 - Sep 2012

  Bronx, NY • Promoted in under 6 months from entry-level to Senior Head Teller for outstanding customer service and financial acumen • Successfully designed and implemented a two-week hands-on training program for five new team members, all of which completed at 100% passing rate