Tiffany Covele, MBA
Supervisor, Marion County Wraparound Team at Adult and Child Health- Claim this Profile
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Bio
Credentials
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CANS Super User certification
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OBHP
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Experience
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Adult and Child Health
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Supervisor, Marion County Wraparound Team
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Nov 2013 - Present
•Provide oversight and management of program staff, supporting the affiliate’s cultural competency, consumer driven care, and program outreach efforts by establishing performance goals, outreach plans, outcome measures, program planning sessions & managing the program budget.•Onboard, train, and coach a dynamic team of staff to ensure that culturally competent high-fidelity services are provided to consumers within DCS and DMHA contract specifications•Ensure budgetary goals are achieved by team members•Establish and monitor program outcomes, and use aggregated data to inform process improvements•Oversee and support referral process in compliance with contract service standards deadlines•Collaborate with funding sources to provide data for state-level program planning •Plan and implement outcome measurement initiatives for strategic program planning•Build relationships with community partners to assist consumers and promote programs•Plan, implement, and monitor strategic marketing plan to increase community awareness, build brand, and facilitate consumer access•Spearheaded the roll-out of the CMHW and CMHI wraparound programs in Marion County for agency•Partner on various agency quality improvement initiatives•Conduct and oversee routine audits to ensure compliance with Medicaid, DMHA, DCS, and agency billing standards and contract specifications Show less
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Lead Wraparound Facilitator / Care Coordinator
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Sep 2011 - Nov 2013
•Managed providers to ensure appropriate care was provided to clients•Directed comprehensive care for families in adherence with evidenced based treatment models•Submitted budgets and requests for prior authorization•Exceeded weekly and monthly productivity expectations•Facilitated and coordinated intensive wraparound treatment process for families•Mentored, trained, and provided clinical guidance to new employees•Conducted regular audits to ensure staff were in compliance with Medicaid, DMHA, and agency billing standards Show less
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Care Coordinator / Wraparound Facilitator
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Mar 2010 - Sep 2011
•Directed comprehensive care for families in adherence with evidenced based treatment models •Exceeded weekly and monthly productivity expectations•Facilitated and coordinated intensive treatment process for families•Developed and submitted request for prior authorization•Managed providers to ensure appropriate care was provided to consumers
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Systems of Care Coordinator
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Jan 2009 - Mar 2010
•Spearheaded the roll-out of the Systems of Care program in Johnson County, which created community awareness of services available, and now has grown to provide various services to consumers in the community.•Allocated resources to develop “Systems of Care” program with community partners•Identified and developed outcome measures to measure progress of families in the programs•Coordinated intensive treatment services and directed comprehensive care for families •Organized and led county Consortium and other community meetings •Built relationships with community partners to assist families and promote programs•Contributed to inception of family support group for Johnson County Show less
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Case Manager
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Dec 2002 - Jan 2009
•Provided direct care to clients using evidence based practice models•Led skills groups and partial day treatment program groups•Trained/mentored: new clinicians, families and children across settings•Consistently met deadlines and exceeded productivity quotas•Review of client records to ensure quality standards met and exceeded•Completed Mental Health Assessments in contract with Department of Child Services•Partnered with outside agencies•Facilitated referral of clients to additional services•Developed treatment plans and evaluated progress toward treatment objectives •Crisis management Show less
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Education
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2007 - 2009
Indiana Wesleyan University
Masters, Business Administration -
1998 - 2002
Indiana University Bloomington
Bachelor of Arts, Psychology -
1998 - 2002
Indiana University Bloomington
Bachelor of Arts, Telecommunications
Community
