Experience

MORNING STAR ABA THERAPY LLC

• United States
• Medical Practices
• 1 - 100 Employee

• Qualified Autism Supervisor

  • Jun 2020 - Present

  • Established and enforced clear goals to keep employees working collaboratively. • Provided ongoing training to address staff needs. • Complied with company policies, objectives, and communication goals. • Maintained operating schedules to provide effective coverage for key areas and achieve objectives. • Coached and mentored numerous staff members through constructive feedback to develop long-term career goals. • Created training manual for employees to use as reference guide. • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations, • Conducted employee evaluations and reviews. • Delegated work to staff, setting priorities and goals. • Treated associates with fairness and respect, providing recognition of accomplishments. Show less



Fullerton School District

• United States
• Primary and Secondary Education
• 300 - 400 Employee

• Instructional Assistant/Expanded Learning

  • Feb 2020 - Present

  • Under supervision, administers specific instructional and behavioral techniques to children diagnosed with development disabilities. • Provide one-on-one intensive behavioral intervention services using Applied Behavioral Analysis (ABA) Strategies. • Collects data and records anecdotal student progress notes, maintains, and organizes program notebooks and implements program modifications. • Directs students into safe learning activities and assists in management of student behavior through use of positive reinforcement strategies and techniques. • Assists, when necessary, with physical activities and therapy, including diapering, toilet training, feeding, and other self-help skills. • Assists in monitoring any special medical problems students may have and logs student medical information as appropriate. • Assists in maintaining a positive learning environment. • Performs a variety of regular clerical duties, such as filing, typing, word processing, or duplicating materials. Show less



A Blissful Affair

• Events Services

• Administrative Assistant

  • May 2010 - Aug 2019

  • Interacts with staff and the public; Respond to employees, public inquiries, and complaints; resolve problems and provide required information. • Strive for quick complaint resolution, ability to resolve problems on the first call and avoid escalation of issues. • Listen attentively to caller’s needs, to ensure a positive customer experience. • Excel within a service-orientated company, demonstrating a talent to communicate effectively with customers from diverse backgrounds. • Retain the existing customers by building rapport and providing customer satisfaction. • Drafts and word-process letters, notices and memos to customers and vendors. Types a variety of materials from notes, rough drafts and verbal instructions. • Prepare, process, and perform administrative support duties related to assignments. • Assist in coordination of activities with outside venues. Provide basic research for head coordinator and customers. • Provide statistic reports, post records and maintains files. • Receives and screens office mail, phone calls and arranges appointments. • Prepare and process invoices, collection reports, and purchase orders. Show less



Red Robin

• Design
• 1 - 100 Employee

• Waitress

  • Jul 2013 - Jun 2019

  • Maintain excellent customer service with guests. • Ensured customers were satisfied with every part of their dining experience, from initial greeting through order completion. • Earned a reputation as an expert in handling difficult and hard-to-please guest. On numerous occasions, turned unhappy guests into raving fans. • Displayed advanced customer service competencies in positions held-ensured all guests received prompt and attentive service. • Thrived withing high-volume environments, serving up to 275 guests per shift. • Upsold customers effectively (e.g., premium bar brands, appetizers, and desserts) and optimized table-turns; outperformed wait staff average sales by 15%. • Repeatedly praised by kitchen and bar staff for clearly communicating guest orders, preferences, and special requests to minimize confusion, send-backs, and delays. • Present menus to patrons and answer questions about menu items, making recommendations upon request. • Take food and beverage orders, serving and checking back with patrons during the meal for any additional needs. • Providing checks and taking payments from customers. Show less



Lowell Joint School District

• United States
• Primary and Secondary Education

• Instructional Assistant- ABA

  • Aug 2018 - May 2019

  • Provide specific instructional and behavioral strategies and techniques in support of students in autism and specialized programs. • Assists special needs students individually or in small groups and confers with teachers on assigned subjects to insure coordination of instructional efforts. • Assists in implementation of Individualized Educational plans for students with autism and behavioral disabilities needs. • Supports and assist students with positive discipline in classroom, the library, on school site at lunch and recess, and while on field trip activities. • Assist in the development of a variety of instructional materials and learning aides. • Maintains and files student records, attendance reports and files including confidential student records and information. • Administers drills, reviews data with supervisor and consultants and reports concerns. • Attends a variety of meetings, workshops, and in-service training to maintain current knowledge of developments within the field of special education. • May be responsible for integrating special needs students in a mainstream setting. Show less