Tiffany Alvoet
System Implementation Manager at Card Assets- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Jacques Ho
During my 3 years working with Tiffany, she quickly rose from new team member to subject matter expert powerhouse for many aspects of Fiserv (First Data) systems. In addition, she's thoroughly adept at the full project life cycle - from meeting kick-offs and requirements gathering down to post-production validation - and will leave no stone un-turned at any point in between. Tiffany is diligent about mitigating risk, pro-active with process improvement and saving $$, and she's driven by a shared vision combined with a huge heart - she deeply cares. If you're considering Tiffany for a new role, she'd be a tremendous asset!
Jeff Meyer
I had the pleasure of working on many projects with Tiffany - She was instrumental in setting up new processes at Nordstrom including an account transfer process. She is very organized and will go above and beyond to make sure every project and team she works on is successful. She has also taken on extra work to validate new processes which often meant long hours, signing on late at night or over weekends. She is very thorough in her documentation and takes the time to make sure everyone understands what is happening. Tiffany became a main resource for me and my team. If she did not know the answer right away, she always knew where to go to get the right answer and the documenation to support her recommendations. Tiffany is a pleasure to work with and someone I would go to often with questions or for advise. She is highly saught after on projects due to her positive attitude and get it done approach. Nothing is too big for her or too small to get her full attention.
Jacques Ho
During my 3 years working with Tiffany, she quickly rose from new team member to subject matter expert powerhouse for many aspects of Fiserv (First Data) systems. In addition, she's thoroughly adept at the full project life cycle - from meeting kick-offs and requirements gathering down to post-production validation - and will leave no stone un-turned at any point in between. Tiffany is diligent about mitigating risk, pro-active with process improvement and saving $$, and she's driven by a shared vision combined with a huge heart - she deeply cares. If you're considering Tiffany for a new role, she'd be a tremendous asset!
Jeff Meyer
I had the pleasure of working on many projects with Tiffany - She was instrumental in setting up new processes at Nordstrom including an account transfer process. She is very organized and will go above and beyond to make sure every project and team she works on is successful. She has also taken on extra work to validate new processes which often meant long hours, signing on late at night or over weekends. She is very thorough in her documentation and takes the time to make sure everyone understands what is happening. Tiffany became a main resource for me and my team. If she did not know the answer right away, she always knew where to go to get the right answer and the documenation to support her recommendations. Tiffany is a pleasure to work with and someone I would go to often with questions or for advise. She is highly saught after on projects due to her positive attitude and get it done approach. Nothing is too big for her or too small to get her full attention.
Jacques Ho
During my 3 years working with Tiffany, she quickly rose from new team member to subject matter expert powerhouse for many aspects of Fiserv (First Data) systems. In addition, she's thoroughly adept at the full project life cycle - from meeting kick-offs and requirements gathering down to post-production validation - and will leave no stone un-turned at any point in between. Tiffany is diligent about mitigating risk, pro-active with process improvement and saving $$, and she's driven by a shared vision combined with a huge heart - she deeply cares. If you're considering Tiffany for a new role, she'd be a tremendous asset!
Jeff Meyer
I had the pleasure of working on many projects with Tiffany - She was instrumental in setting up new processes at Nordstrom including an account transfer process. She is very organized and will go above and beyond to make sure every project and team she works on is successful. She has also taken on extra work to validate new processes which often meant long hours, signing on late at night or over weekends. She is very thorough in her documentation and takes the time to make sure everyone understands what is happening. Tiffany became a main resource for me and my team. If she did not know the answer right away, she always knew where to go to get the right answer and the documenation to support her recommendations. Tiffany is a pleasure to work with and someone I would go to often with questions or for advise. She is highly saught after on projects due to her positive attitude and get it done approach. Nothing is too big for her or too small to get her full attention.
Jacques Ho
During my 3 years working with Tiffany, she quickly rose from new team member to subject matter expert powerhouse for many aspects of Fiserv (First Data) systems. In addition, she's thoroughly adept at the full project life cycle - from meeting kick-offs and requirements gathering down to post-production validation - and will leave no stone un-turned at any point in between. Tiffany is diligent about mitigating risk, pro-active with process improvement and saving $$, and she's driven by a shared vision combined with a huge heart - she deeply cares. If you're considering Tiffany for a new role, she'd be a tremendous asset!
Jeff Meyer
I had the pleasure of working on many projects with Tiffany - She was instrumental in setting up new processes at Nordstrom including an account transfer process. She is very organized and will go above and beyond to make sure every project and team she works on is successful. She has also taken on extra work to validate new processes which often meant long hours, signing on late at night or over weekends. She is very thorough in her documentation and takes the time to make sure everyone understands what is happening. Tiffany became a main resource for me and my team. If she did not know the answer right away, she always knew where to go to get the right answer and the documenation to support her recommendations. Tiffany is a pleasure to work with and someone I would go to often with questions or for advise. She is highly saught after on projects due to her positive attitude and get it done approach. Nothing is too big for her or too small to get her full attention.
Experience
-
Card Assets
-
United States
-
Financial Services
-
1 - 100 Employee
-
System Implementation Manager
-
Sep 2021 - Present
Manager of Fiserv systems Manager of Fiserv systems
-
-
-
Open Solutions is now part of Fiserv. Please follow Fiserv at LinkedIn.com/company/Fiserv
-
United States
-
Financial Services
-
400 - 500 Employee
-
Data Implementation Analyst
-
Nov 2020 - Nov 2021
-
-
-
NORDSTROM CARD SERVICES, INC.
-
United States
-
1 - 100 Employee
-
System Implementation Analyst II / Career Development Coordinator
-
Jul 2018 - Nov 2020
♦ Maintained an excellent understanding of industry practices, created new and more efficient workflow solutions, and executed various project management tasks, such as reporting, risk management, and risk analysis.♦ As a Career Development Coordinator (CDP), I provide mentoring and training to CDP candidates and developed program curriculums that provided feedback and development opportunities to participate.♦ Serve and act as the liaison between Business and Systems Analysts, Developers, and project management groups.♦ Develops plans that impact the long - term success of the business and advises/influences senior management decisions on business and technology direction.♦ Analyze data, draw conclusions, and make recommendations and the ability to identify and resolve problems.♦ Collect information to analyze and evaluate existing or proposed processes and systems. Write and edit process and system documentation.♦ Recommend and implement appropriate Fiserv System enhancements.♦ Build and maintain the card package collateral system, DecisionQuest, and guide the business for the implementation of card package collateral.♦ Build, maintain, and implement system changes within the Fiserv Rules application and created processes for upgrading and maintaining card package collateral within the Fiserv DecisionQuest system.♦ Understand and articulate the impacts that system changes could have on our existing system settings.♦ Communicate and collaborate with senior leadership.♦ Implemented and designed a card package for high spending customers while saving the business $624,000 annually on shipping costs.♦ Designed and implemented Change in Terms statement & letters notice while saving the business $217,000.♦ Designed and implemented system changes to support a Change in Terms.♦ Create & execute post-validation plans to ensure system changes were implemented successfully.♦ Proactively identify issues and determine solutions for pre and post-implementations.
-
-
System Implementation Specialist I
-
Dec 2016 - Jun 2018
♦ Partnered with other areas of business and third-party vendors to ensure compatibility between processes and systems.♦ Partnered with testing teams to create and execute applicable test scenarios, process scenarios, document results and obtain approvals, including regression test scenarios♦ Managed and coordinated software deployments for Fraud and Dispute applications between Nordstrom and Fiserv.♦ Created documentation and processes for upgrading and maintaining Fiserv software.♦ Responded to Fiserv system inquiries submitted to the FD Configuration Inquiries mailbox promptly.♦ Created and maintained documentation for the system documentation site that adheres to established internal documentation requirements
-
-
Customer Service Lead
-
Jan 2014 - Dec 2016
♦ Hired, trained, coached, and led call center representatives as they provide support for customers and resolved customer escalations and issues. ♦ Answered the representative’s questions, guided them through difficult calls or issues, diffused angry customers, or handled issues that cannot be fielded by representatives. ♦ Set objectives, analyze call center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers. ♦ Prepared reports and analyzed call center data to improve processes, ensured resources are properly allocated, and maximize efficiency and customer satisfaction. ♦ Ensured staff members are achieving desired service levels and taking corrective action, as needed.
-
-
-
Signature America
-
Lake Forest, California, United States
-
Office Manager/Bookkeeper
-
Jan 2011 - Jan 2014
♦ Directed and coordinated the supportive services for the business. ♦ Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. ♦ Set goals and deadlines for the department. ♦ Acquired, distributed, and store supplies. ♦ Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records. ♦ Directed and coordinated the supportive services for the business. ♦ Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. ♦ Set goals and deadlines for the department. ♦ Acquired, distributed, and store supplies. ♦ Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records.
-
-
Education
-
Westwood College-Anaheim
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
Community
