Experience

CLOUD NINE

• United Kingdom
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Head of Operations & Inbound Supply Chain at Cloud Nine Hair

  • Aug 2018 - Present

  • Part of the founding team at Cloud Nine, providing multifaceted, proactive support contributing to the growth of a now circa £25m turnover business• Solely responsible for the monthly purchase orders for all electrical SKUs and accessories for the UK, EU & Australia with an average spend of approx. £800K per month• Inventory management of approx.400 SKUs in the UK, EU & Australia; creating new product codes, bill of materials, stock movements, maintaining the Product Master List and ensuring full quarterly stock takes are completed to a high standard• Collaborating with Overseas Suppliers in Korea, China & the US to closely monitor the production schedule whilst liaising with Marketing to align with the company trading plan, highlight and resolve any issues• Design and delivery of in-depth forecasts for the business and suppliers • Created and maintain live Teams documents for communication to the whole business for all electrical products and accessories in stock, on order and in transit• Responsible for the entire imports cycle, from liaising with both the supplier and freight forwarder, tracking the vessels to making the required arrangements• Maintain strong relationships with 3PLs, Suppliers and Freight Forwarders both in the UK and Australia ensuring smooth procurement and delivery of products and services• Responsible for all overseas accounts, orders, enquiries and export paperwork• Chair weekly Operations & Supply Chain meetings for the UK, EU & Australia to ensure clear communication across the whole business• Provide outstanding leadership to team members, delivery of the company induction, including systems (e.g., SAGE 200, Locate) and coaching and mentoring where required• Strongly involved with the ongoing implementation and testing of new systems in the UK, Europe and Australia

• Operations & Accounts Manager at Cloud Nine

  • Sep 2009 - Aug 2018

  • Involved with the company set up of Cloud Nine, which included setting up SAGE 50, producing its first stock order, setting up GBP and currency bank accounts, sourcing and building supplier relationships, building distributor relationships• A key member of the Web to SAGE Integration Project• Managed the Accounts & Operations Staff• Produced monthly stock orders of electricals, GWPs and point of sale• Set up a Bonded Warehouse & Third-Party Warehouses, managed the inventory & stock management• Coordinated logistics for the UK & Overseas clients• Created jobs sheets for re-work and overseas orders• Managed the purchase & sales ledger• Responsible for GBP, currency and credit card reconciliations • Responsible for production of quarterly Vat Returns



Urban Icon LTD

• Accounts Manager

  • Sep 2005 - Aug 2009

  • Managed the Purchase and Sales ledger for each customer account carrying all the transactions such as sales invoices, credit notes and payments received• Responsible for GBP, currency and credit card reconciliations • Responsible for production of quarterly Vat Returns • Design and delivery of monthly in-depth and accurate sales reports • Responsible for accurate delivery of monthly payment run and cash flow analysis• Processing sales orders and handling customer enquiries and quotations



Precimax Engineering

• India
• Consumer Services

• Accounts Manager

  • Mar 2003 - Jul 2005



Xograph Imaging LTD

• Accounts and Logistics Manager

  • Jan 1999 - Nov 2001



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Services Manager

  • Jul 1988 - Dec 1998

  Various positions including Customer Services Manager, Head Cashier, Foreign Exchange