Community Association Portfolio Manager

• May 2022 - Present

Director Of Rooms

• Aug 2021 - May 2022

Homewood Suites is a 121 Award-winning Hotel. Homewood is rebranding to add new features with our Highway 65 bar and our new Coffee Shop, Frankie Rose opening in early 2022. Responsibilities include overseeing All Room operations, Manager development, and department budget. Also, responding to guest feedback on trip advisor, Medallia, and all third-party sites. Ensured guest assistance and all department goals are met. Homewood Suites is a 121 Award-winning Hotel. Homewood is rebranding to add new features with our Highway 65 bar and our new Coffee Shop, Frankie Rose opening in early 2022. Responsibilities include overseeing All Room operations, Manager development, and department budget. Also, responding to guest feedback on trip advisor, Medallia, and all third-party sites. Ensured guest assistance and all department goals are met.

Assistant Director

• Aug 2020 - Aug 2021

HHS serves more than 500 partner organizations both domestically and internationally. They provide support services to Healthcare facilities, Education facilities, Government facilities, Commercial facilities, Aviation, Resorts, and Vacation Rentals. I work in the Hospitality division. I am in charge of the Housekeeping department. Our contract is at the Wyndham Vacation Resort in Nashville TN. HHS serves more than 500 partner organizations both domestically and internationally. They provide support services to Healthcare facilities, Education facilities, Government facilities, Commercial facilities, Aviation, Resorts, and Vacation Rentals. I work in the Hospitality division. I am in charge of the Housekeeping department. Our contract is at the Wyndham Vacation Resort in Nashville TN.

Guest Services Manager

• Oct 2017 - Jun 2020

Holston House is a AAA Four Dimond 191 Luxury boutique hotel, a memeber of the Hyatt Unbound Collection. Holston House is a AAA Four Dimond 191 Luxury boutique hotel, a memeber of the Hyatt Unbound Collection.

Front Office Manager

• Nov 2014 - May 2017

The Hutton is a Forbes 4 diamond 247 room luxury boutique hotel. A member of leading Hotels of the World, and American Express Fine Hotels and resorts. I promote a high level of luxury standards. I am the Manager on Duty for the Hotel and my responsibilities include Guest Service management, managing the guest service staff, Bell Staff, PBX, Concierge Staff, night Audit staff, the guest Service Supervisor, and the front Office Supervisor. Also, I am responsible for scheduling staff, updating time cards, processing payroll, staff incentives , coding invoices, and department ordering through Birchstreet. Show less

Associate Market Partner

• Oct 2014 - Sep 2016

Front Office Manager

• Sep 2011 - Oct 2014

The Maxwell House is a full service 287 room hotel. A member of the Millennium-Copthorne collection of hotels. My responsibilities include Guest Service management, managing the Front Desk staff, Bell-Shuttle Staff, PBX, night Audit staff, and the front Office Supervisors. I also schedule the staff, processing payroll for the department, acting as Manager On Duty for the weekends, and loyalty ambassador for hotel loyalty program. The Maxwell House is a full service 287 room hotel. A member of the Millennium-Copthorne collection of hotels. My responsibilities include Guest Service management, managing the Front Desk staff, Bell-Shuttle Staff, PBX, night Audit staff, and the front Office Supervisors. I also schedule the staff, processing payroll for the department, acting as Manager On Duty for the weekends, and loyalty ambassador for hotel loyalty program.

Reservations Manager, Hilton Nashville Downtown

• Feb 2010 - Mar 2011

The Hilton is a 330 all suite full service upscale property.My responsibilities include managing the reservations department,scheduling staff, booking reservations, negotiating room rates, orderingsupplies, managing large group bookings, acting as group coordinator,contact for all locally negotiated clients, and a Sales manager for smallgroups of 5 to 10 rooms.

Front Office Supervisor, Hilton Nashville Downtown

• Apr 2008 - Feb 2010

Responsibilities include the same responsibilities as Front desk agent, and Reservations Agent, as well as Managing the Front office, Front Office Supply Orders, and Scheduling the front Office staff.

Reservations Agent, Hilton Nashville Downtown

• Oct 2007 - Apr 2008

Responsibilities included making reservations for the hotels, and entering contracts. Requires great customer service.

Front Desk Agent, Hilton Nashville Downtown

• Jun 2007 - Oct 2007

Responsibilities include face to face interaction with hotel guest by checking the guest in and out of the hotel. Requires great customer service.