Linkage Navigation & Program Manager

• Feb 2019 - Present

Developed a Linkage Navigation Team to cultivate wraparound services for clients in their time of needCollaborate with multi-disciplinary teams to ensure the best quality care is provided to each clientMaintain knowledge of (non)clinical programs and services available to staff to further assist their clientsMaintain a working knowledge of the clinical environment including utilization of the Electronic Medical Record system, eClinicalWorksDeveloped a reciprocal system to link medical patients into social service programing Provide training for staff as needed and ongoing technical assistance for existing staffDeveloped a referral follow up system for all referrals to be funneled through the Linkage Navigation Team.Foster new collaborations to benefit agency's strategic goals and work collaboratively with community partners to enhance partnerships and programsAssisted in fundraising efforts during agencies annual fund drivesEngage in continuous quality improvement practices to ensure outstanding quality of care and prevention intervention strategies. Serve as a member of the Risk Management and Performance Quality Improvement Board since October 2018.Ensure that all program and agency policies and procedures are consistently followedResponsible for hiring and onboarding new staff

Prevention Program Coordinator/Interim Program Director

• Mar 2017 - Feb 2019

Responsible for the implementation and succession of grant-funded programsSupervised and coordinated schedules of direct reports in both Hillsborough and Pinellas CountiesTrained and mentored direct reports to work independently and efficientlyFostered and maintained community partnershipsCoordinated targeted community outreach events through the utilization of staff and volunteers Planned, implemented and monitored community-based initiativesAssessed, evaluated and reported progress of program goals monthly and quarterly to project constituents as required monthly and quarterly reportsConducted presentations on numerous projects (HIV/STIs/HEP C/STDS) to partnering agenciesUtilized skills in conflict resolution among clients and/or direct reportsResponsible for hiring and onboarding new staff and volunteers

Lead Prevention Specialist

• Feb 2016 - Mar 2017

Medical Case Manager / Prevention Specialist

• Aug 2015 - Feb 2016

Maintained a caseload of 40-60 clients in need of medical case management Arranged supportive services for clients including assisting client with referrals for food, transportation, financial assistance, and more.Tailored individualized service plan, including coordination and follow up of medical treatments per the client’s needsParticipated in community outreach events Conducted HIV/STI presentations as well as rapid HIV/HCV testsFacilitated HIV& HEP C education group sessions

Contracted Targeted Case Manager

• Jan 2015 - Sep 2016

Case Manager

• Aug 2013 - Dec 2014

Provided education and information materials that supported pregnant women, their babies, and their families on a continual basis to achieve a successful pregnancy and reduce infant mortalityLinked clients to community resources and provided referrals for medical and social services, as neededManaged a caseload of 35 - 40 clientsTraveled to client’s homes to conduct in home evaluations and ongoing care; managed working from home to complete client relations Conducted telephonic follow-ups to assess needsAssisted clients in obtaining proper prenatal, post-partum, well child-care, along with family planning and Interconceptional Care, as needed

Intake Liaison

• Oct 2012 - Aug 2013

Lead Intake Coordinator

• Aug 2009 - Aug 2013

Intake Coordinator

• Jun 2006 - Aug 2009