Experience

Havwoods

• United Kingdom
• Construction
• 100 - 200 Employee

• Queensland Showroom Manager

  • Jan 2023 - Present

  Following the success of our Newcastle Showroom, I have been provided the opportunity to transition and open a new Showroom in Newstead and mimic the success experienced in NSW.

• Newcastle Showroom Manager

  • Dec 2021 - Jan 2023

  In addition to existing roles, the following duties were introduced:- Conducting Lunch & Learn presentations to inform key target clients of product and service offerings.- Training and overseeing supporting team members to the achievement of the yearly target for which each member has a clear individual segment of the whole target to work towards.- Depicting sales targets in excel formats to track expected versus actual performance to align activities and focus where required.

• Client Care Executive

  • Jun 2020 - Dec 2021

  - Delivered exceptional client service experience through effective interaction, appropriate recommendations, and immediate resolutions for all enquiries, needs, and concerns.- Demonstrated a high degree of flexibility, self-direction, and the ability to relate positively and respectfully to stakeholders across all levels of the project.- Coordinating project timelines between all stakeholders in large projects (ie managing the specification process with designer/architecture firms through to fruition with builders and/or installers who oversaw final purchase and product delivery). - Developing product proposals based on client scopes and narratives.- Through collaborative efforts with the marketing team; effectively built and modified media schedules based off customer requirements.- Provides high quality administrative assistance; completing client accounts and transactions.- Facilitating new relationships and opportunities with stakeholders through Events and BDMs.

• Sales Support Officer

  • Jul 2019 - Jun 2020

  As a result of immense growth, this role was founded upon the primary purpose of facilitating current qualified leads and manage incoming customer queries through:o Business Development Calls (Cold Calls) to increase brand recognition and craft lasting relationships.o Managing the Online Chat Function, providing support, guidance and managing client expectations.o Inbound phone calls and coordinating Showroom Appointments.• Working within established guidelines, particularly with sales process, accurate record keeping and “follow ups”, demonstrated through:o Maintaining a clean & tidy CRM database (PipeDrive).o Settling daily reminders and activities to be completed.• Managing client expectations through:o Assisting clients in colour selection, providing knowledge and solutions to clients when discussing their flooring design aspirations. o The generation of quotations based upon this selection process.o Having a yearly target of 4 large events and weekly “Lunch & Learns”, it was pivotal to ensure all elements of the event was pre-organised and easily organised on the actual day. This required adaptable management and planning as each event targeted a different key market (ie builders vs designers vs architects vs the end client). Superior planning and organisation had allowed me to plan 22 weeks of L&Ls prior to COVID.• Maintaining a clean and reputable Showroom for visitors and provided an unparalleled experience tailored solely to their needs and the scope of their project in a friendly and approachable manner.



Kidstuff Pty Ltd

• Australia
• Retail
• 1 - 100 Employee

• Sales Representative

  • Aug 2016 - Jul 2019

  • Responsible for aiding in the achievement of daily budgets and sales.• Customer service.• Maintain, set and achieve Key Performance Targets and Indicators.• I had been acting Manager when my current manager was overseas. The expected capabilities associated with the role included:- Managing and establish current campaigns and promotional activities as were sponsored by Head Office.- Handling purchase orders, changing stock levels and communicating over or under-deliveries to Head Office.- I handled any issue that arose as a result of faults within our POS system and crafted solutions associated with coinciding promotions that would not register independently. Once I found such solutions, I taught the Juniors and fellow staff how to eradicate the issues.• Experience in "closing", finalising till operations as well as organising EFTPOS sales results.• Merchandising, restocking and organising the stock room.• Experience in add-ons and "up-selling".