Quality Services Technologist

• Aug 2022 - Present

Within testing laboratories, my duties are the calibration of testing equipment to the required standards, assessing technicians in these standards for accreditation and auditing to our own accreditation standard or various brand standards. I also audit the quality system of manufacturers of various types of Category III PPE against the PPE Regulation 2016/425 and EN ISO 9001:2015. All aspects of my role require a lot of focus, attention to detail, technical ability and observation skills, as well as, cultural awareness, as our clients are often in other countries. Show less

Certification Assessor

• Mar 2022 - Aug 2022

My duties were reviewing technical files, applications and test reports to assess whether an item would be able to meet the protection levels claimed. I also assisted clients with getting their application in line with various standards and requirements by providing them with detailed feedback reports on what was missing or incorrect. My speciality was Hi visibility clothing and the various standards that were applied to an item, but I also assessed items such as gloves.

Bar Staff

• Dec 2021 - May 2022

Clinical Risk Administrator

• Oct 2020 - Mar 2022

My main day to day duties include assisting with administration of the clinical risk and incident database, ensuring incidents are properly recorded, assigned, monitored and escalated; claims for lost items are recorded and investigated; collating data into interactive dashboards for staff to report on in monthly meetings and the creation of new accounts for our bespoke software. I am also responsible for arranging, taking minutes and sending out relevant documentation for meetings that involve staff from across the trust and at various levels. Show less

Transcriber - Level 1 Seller

• Mar 2018 - Mar 2020

I provide a freelance audio transcription and typing service through Fiverr. I have a good track record in a previous role of being able to type from poor quality audio and I have experience of working with audio from consultants who have strong accents. To date I have worked on a variety of orders for customers from the Americas, Australia, South Korea and Cyprus. These include recorded memoirs, Skype interviews, self help guides and customer service calls to a technology company. All orders are customised to the requirements set by the customer. I have an excellent record of delivering all orders on time and to a high standard. https://www.fiverr.com/tiffypooh Show less

Personal Assistant

• Aug 2019 - Jan 2020

I provide secretarial support to the operations manager and deputy operations managers within my division. This includes diary and inbox management, minute taking, ordering and typing of notes. I provide secretarial support to the operations manager and deputy operations managers within my division. This includes diary and inbox management, minute taking, ordering and typing of notes.

Audio Typist & Reception Cover

• Jul 2018 - Aug 2019

I currently provide cover for the Community Paediatrics Audiology Service. This involves audio typing medical reports, clinic letters and referrals to other services. I also take incoming referrals for triaging by the clinical team, manage the clinical ledgers, scan incoming reports, handle post and patient files. I have worked in a variety of roles, including reception cover for prestige car dealerships and for a children’s centre for the NHS. I have also worked for community paediatrics providing secretarial cover for a variety of clinics, including audio typing and clinical ledger management. I provide a high level of professionalism, excellent customer service and treat information with the utmost confidentiality. Show less

Logistics Technician

• Nov 2017 - May 2018

Administrative Assistant

• Jul 2016 - Nov 2017

Key responsibilities within the events team were completing day to day administration tasks such as, filing, researching and contacting potential venues, sourcing equipment, logging and updating events within the project management software and minute taking during meetings. A big portion of my time was spent compiling data from various sources into a single workbook. I then used this data to create a dashboard though the use of pivot charts and slicers. This was used to show the more popular webinar topics, the countries with the highest unique users, the highest turnout per month and other information to help adapt the webinar content, with the aim of reaching a wider audience and reducing no-shows. In my current role with the exams team, I create new tasks, edit current ones and construct tests for either pretesting or live testing. This involves a lot of attention to detail and flagging up any potential shell errors, grammatical mistakes, formatting issues and spelling mistakes. Any edits have to be approved by the administration manager for that paper before they can be corrected. Occasionally I assist with the helplog. This includes filing, photocopying and other administration duties. I also have been tasked with typing up handwritten sample candidate answer sheets, whilst leaving in errors and updating and repairing formatting for guidebooks within word. Show less

Customer Service Assistant

• Oct 2015 - Jul 2016

Key responsibilities included making customers feel welcome upon entering the store by offering a warm greeting and a cup of tea. Depending on which event or gaming machine the customer chooses, I would offer them information on the deals of the day,William Hill special or the gaming machine tournament. Speed and accuracy is essential when putting bets through the till. An event could be starting in a matter of seconds or a price could change if you are not quick enough. The slips must be translated accurately to ensure that the right bet is placed on the right event. I was trained to be a duty manager. The duty manager takes on the responsibilities of running the shop for that shift and managing the cashier. I also need to ensure that the correct marketing posters and offers are on display, as well as, calculating the amount of money that should be banked and making sure we are left with enough money in each of the denominations for the following day. Show less

Despatch Operative

• Apr 2014 - Apr 2015

Initially my role was mainly replenishment of stock. This involved booking in parts sent over from manufacturing and ensuring that they were put away in the correct location. If there were any discrepancies in numbers, a part did not look like the items already in the bin or were damaged, this would need to be relayed to the materials team. My main duties before I left the company were the sorting of pickslips into days and then level of priority, picking the orders efficiently and informing the coordinators if there was potential for delay. This all had to be done with care as, if the wrong part were to go out, a customer might feel that the company is not taking their business seriously. Show less

Administrative Assistant

• Apr 2013 - Apr 2014

I worked for the Cambridgeshire Community Services on a new project that would see essential community services streamlined. From day one, me and my colleague were involved in the move from hospital only referrals to community wide access. This was a challenge for both of us as I had never worked in the community and my colleague worked alongside the PCT. In the end, our very different backgrounds helped shed light on potential and current issues that only an outside eye might notice and bring up with managers. Towards the end of our contracts, the service looked very different from how it was originally imagined. This was due in part to our willingness to go above and beyond our pay grades and engage with service users to find how things could be improved. We would then collate this information ready for one of us to present at different meetings. This also allowed ourselves and the nurses to exchange information, concerns and find middle ground. Show less

Clerical Officer

• Oct 2006 - Apr 2013

During the time I worked within the Pathology and Haematology departments, my role evolved from doing simple tasks to taking on greater responsibility. By the time I left I was responsible for enabling the staff to progress within their own roles through eLearning. This involved going through the different courses and devising a way in which I could teach others. I had to do this alongside my main role as a clerical officer. I had find a way to fit teaching my colleagues and the senior staff into an already filled day. This is no easy feat when you have tasks that have to be done at a certain time within a set time limit. This was especially true with the pathology results. There were set timed runs that could take upto an hour to print and had to be sorted into pigeon holes ready for the post lunchtime collection. Show less