Experience

NACCAS - National Accrediting Commission of Career Arts and Sciences

• United States
• Education Administration Programs
• 1 - 100 Employee

• Travel Supervisor

  • Jun 2021 - Present

• Independent Contractor Peer Evaluator Specialist

  • Jun 2018 - Jun 2021

  Assisted team members with special projects by coordinating records and resources to meet expected requirements.Worked easily with office programs such as CRM and Sabre to carry out daily team clerical needs.Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic locations.Reported to supervisors weekly regarding project progress, site problems and labor status.Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.



MyEyeDr.

• Medical Practices
• 700 & Above Employee

• Communication Center Team Lead

  • May 2017 - May 2018

  Interviewed, hired and trained new quality customer service representatives.Developed open and professional relationships with team members, enabling more effective issue resolution.Created and maintained production schedules based on employee productivity, company needs and seasonal plans.Evaluated employee performance, identified areas of improvement and communicated plans to employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Offered constructive criticism regarding quality assurance on collections team phone calls.

• Customer Service Representative

  • Sep 2015 - May 2017

  Asked probing questions to determine service needs and accurately input information into electronic systems.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Delivered service and support to each customer, paving way for future business opportunities.Documented conversations with customers to track requests, problems and solutions.Set up and activated customer accounts to maintain QA satisfaction levels.Educated customers on special pricing opportunities and company offerings.Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.

• Distribution Specialist

  • Dec 2013 - Sep 2015

  Provided consultative customer assistance with product selections based on preferences and specs.Verify the accuracy of material lists and ensured delivery schedules meet tight deadlines.Stocked and distributed product samples and both promotional and customer education materials.Trained company-wide personnel in the safe and proper use of specialized commercial equipment.Created, maintained, and entered customer information into proprietary databases.Identified inventory issues and independently developed effective resolutions.Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.Demonstrated great teamwork skills with staff members involved in production and transport.