Experience

The Northridge Group
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Analyst

  • Jan 2016 - Present

StopGAP Now, Inc. / Tangoe / 2-Markets
• Client Manager

  • May 2015 - Present

IQ Telcom
• United States
• Telecommunications
• 1 - 100 Employee
• Telecom Analyst/Project Manager

  • Jul 2014 - Jun 2015


Calero Software (formerly Veramark Technologies)

• Auditor II

  • Jan 2014 - Jul 2014

  •Perform complex audits and analytics on a wide range of client telecommunication services requiring independent review, and creative problem solving•Manage workflow for Audit Team, recurring and one-time requests, to ensure audits are scheduled and completed to meet customer SLA•Obtain data from customer and telecom carriers including client contracts, invoices, and client portal information for scheduled audits•Submit dispute and optimizations to vendor on client behalf•Represent Audit team during client implementation to ensure initial contract audits are performed and completed before client “Go Live” day •Monitor 3rd party vendor audits to ensure accurate and timely completion for client monthly and quarterly meetings•Build and reconcile client Telecom Inventory in VeraSMART•Create new audit process linking Wireless Audit, Wireline Audit, and Dispute Management groups to form one corresponding audit workflow•Create workflows within the VeraSMART system to support new process•Train team members in various groups on new implemented processes Show less

• TEM Operations Analyst II

  • Apr 2012 - Jul 2014

  •Manage a high volume of client invoices from multiple vendors and dispute any discrepancies based on client business rules and vendor contracts•Analyze, summarize, and compile data to be sent to the client including Executive Management highlighting cost savings and potential cost avoidance opportunities •Create tailored reports based on client needs and executive level management direction in the VeraSmart system using Microsoft SQL Server Management Studio•Manage a ticketing queue in VeraSmart system providing status updates and ensuring order fulfilment SLAs are met •Import and Extract data from the A/P Portal system ensuring data is valid, correct, and consistent with data standards•Enter and maintain allocation information within the VeraSmart system in compliance with the client business rules including GL Account coding, Cost Center/Store coding, Remit Addresses, etc.•Responsible for daily communication with the account management team to facilitate the identification and resolution of outstanding issues including processing of tickets, invoice information, invoice data entry issues, and vendor contract issues•Able to manage the completion of daily deliverables for a multi-client environment to meet or exceed SLA goals •A Self-starter who is results driven to deliver strong customer satisfaction while resolving client issues in a timely manner Show less



Oxford Property Services

• Business Consulting and Services
• 1 - 100 Employee

• Business Analyst

  • Jul 2011 - Dec 2011

  •Managed multiple spreadsheets containing vendor contact information, field of work, identification numbers and insurance coverage; maintaining all information is up-to-date and met client requirements •Assembled vendor documentation and filed both hard and electronic copies •Created and maintained vendor accounts in a database created for specific client needs •Assisted new vendors in one-on-one training through the system which included invoicing work orders and researching when payments were to be received •Researched and corrected vendor payment discrepancies Show less


First Investors Corporation
• United States
• Financial Services
• Intern

  • Aug 2010 - Dec 2010


Keeble & Pyke, Financial Advisors Inc

• Intern

  • Jan 2009 - Aug 2010

  •Gathered client data and prepare long-term care illustrations •Assisted insurance specialist in meetings with clients •Contacted current and potential clients to schedule appointments •Assembled appropriate documentation for use by insurance company underwriters •Assisted in conducting insurance seminar for several hundred clients •Gathered client data and prepare long-term care illustrations •Assisted insurance specialist in meetings with clients •Contacted current and potential clients to schedule appointments •Assembled appropriate documentation for use by insurance company underwriters •Assisted in conducting insurance seminar for several hundred clients