Experience

BrightServe Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Training Manager

  • Nov 2022 - Present



State Farm

• United States
• Insurance
• 700 & Above Employee

• Financial Analyst

  • May 2017 - May 2023

  Prepare sensitive documents for clients to support and assist in the customer database accounts. Prepare sensitive documents for clients to support and assist in the customer database accounts.



Assurant

• Insurance Claims Lead

  • Nov 2012 - May 2023

  Provide a single source of information to assist clients and customers, including reinforcing the insurance claims procedures as well as helping ensure customer satisfaction and retention. Provide a single source of information to assist clients and customers, including reinforcing the insurance claims procedures as well as helping ensure customer satisfaction and retention.



Aaron's Inc

• Retention Team Lead

  • Aug 2010 - Jun 2011

  Senior floor advisor in the conferencing center. Worked closely with management to achieve individual, departmental, and company objectives. Coached and mentored new customer service representatives for success of handling the calls. Senior floor advisor in the conferencing center. Worked closely with management to achieve individual, departmental, and company objectives. Coached and mentored new customer service representatives for success of handling the calls.



West Pharmaceutical Services

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Floor Lead

  • Sep 2008 - Nov 2009

  Ensured all day to day functions including people management, allocation of resources and general running of the department is in accordance with company policies and procedures. Ensured all day to day functions including people management, allocation of resources and general running of the department is in accordance with company policies and procedures.