Tim T.
Manager of Client Success at BuildFire- Claim this Profile
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German Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Jay Pipho
Tim Tietz is an absolute pleasure to work with. A true professional who will put in the extra work to get the job done. I've had the privilege of working with Tim on two separate occasions for two different companies. Both times, he brought expertise, compassion, empathy and knowledge to the table. Tim has worked for me in a variety of roles, including Customer Support, Customer Success, Retention Specialist, and more. He has always eagerly tackled new challenges and asks without hesitating to do so. Tim has shown multiple times that he has that "start-up" mentality, and he is also comfortable working within large groups at an already established business. Truly a do-it-all worker. Tim works well alone, and he works even better within the group. He takes the time to get to know each team member he's working with on a professional and personal level, and is a rock and foundation to build upon within a company. I would absolutely recommend Tim to any company that is seeking a dedicated, intelligent, problem-solving individual who also happens to be a genuinely good person.
Thiago Nascimento
Tim Tietz is the very best at having difficult conversations. As a Customer Success Manager focused on retaining accounts, Tim excelled at providing value & steering conversations into a positive light. Tim's unmatched patience, interpersonal skills, effective listening, and problem-solving skills make him a great asset to customer-facing roles. Additionally, Tim is well-liked by all of his peers, making himself available to assist others whenever possible - always with a smile.
Jay Pipho
Tim Tietz is an absolute pleasure to work with. A true professional who will put in the extra work to get the job done. I've had the privilege of working with Tim on two separate occasions for two different companies. Both times, he brought expertise, compassion, empathy and knowledge to the table. Tim has worked for me in a variety of roles, including Customer Support, Customer Success, Retention Specialist, and more. He has always eagerly tackled new challenges and asks without hesitating to do so. Tim has shown multiple times that he has that "start-up" mentality, and he is also comfortable working within large groups at an already established business. Truly a do-it-all worker. Tim works well alone, and he works even better within the group. He takes the time to get to know each team member he's working with on a professional and personal level, and is a rock and foundation to build upon within a company. I would absolutely recommend Tim to any company that is seeking a dedicated, intelligent, problem-solving individual who also happens to be a genuinely good person.
Thiago Nascimento
Tim Tietz is the very best at having difficult conversations. As a Customer Success Manager focused on retaining accounts, Tim excelled at providing value & steering conversations into a positive light. Tim's unmatched patience, interpersonal skills, effective listening, and problem-solving skills make him a great asset to customer-facing roles. Additionally, Tim is well-liked by all of his peers, making himself available to assist others whenever possible - always with a smile.
Jay Pipho
Tim Tietz is an absolute pleasure to work with. A true professional who will put in the extra work to get the job done. I've had the privilege of working with Tim on two separate occasions for two different companies. Both times, he brought expertise, compassion, empathy and knowledge to the table. Tim has worked for me in a variety of roles, including Customer Support, Customer Success, Retention Specialist, and more. He has always eagerly tackled new challenges and asks without hesitating to do so. Tim has shown multiple times that he has that "start-up" mentality, and he is also comfortable working within large groups at an already established business. Truly a do-it-all worker. Tim works well alone, and he works even better within the group. He takes the time to get to know each team member he's working with on a professional and personal level, and is a rock and foundation to build upon within a company. I would absolutely recommend Tim to any company that is seeking a dedicated, intelligent, problem-solving individual who also happens to be a genuinely good person.
Thiago Nascimento
Tim Tietz is the very best at having difficult conversations. As a Customer Success Manager focused on retaining accounts, Tim excelled at providing value & steering conversations into a positive light. Tim's unmatched patience, interpersonal skills, effective listening, and problem-solving skills make him a great asset to customer-facing roles. Additionally, Tim is well-liked by all of his peers, making himself available to assist others whenever possible - always with a smile.
Jay Pipho
Tim Tietz is an absolute pleasure to work with. A true professional who will put in the extra work to get the job done. I've had the privilege of working with Tim on two separate occasions for two different companies. Both times, he brought expertise, compassion, empathy and knowledge to the table. Tim has worked for me in a variety of roles, including Customer Support, Customer Success, Retention Specialist, and more. He has always eagerly tackled new challenges and asks without hesitating to do so. Tim has shown multiple times that he has that "start-up" mentality, and he is also comfortable working within large groups at an already established business. Truly a do-it-all worker. Tim works well alone, and he works even better within the group. He takes the time to get to know each team member he's working with on a professional and personal level, and is a rock and foundation to build upon within a company. I would absolutely recommend Tim to any company that is seeking a dedicated, intelligent, problem-solving individual who also happens to be a genuinely good person.
Thiago Nascimento
Tim Tietz is the very best at having difficult conversations. As a Customer Success Manager focused on retaining accounts, Tim excelled at providing value & steering conversations into a positive light. Tim's unmatched patience, interpersonal skills, effective listening, and problem-solving skills make him a great asset to customer-facing roles. Additionally, Tim is well-liked by all of his peers, making himself available to assist others whenever possible - always with a smile.
Credentials
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Advanced Mediation and Negotiation
Portland State UniversityJun, 2015- Nov, 2024 -
Negotiation & Mediation
Portland State UniversityJan, 2015- Nov, 2024
Experience
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BuildFire
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United States
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Software Development
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1 - 100 Employee
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Manager of Client Success
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Apr 2022 - Present
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Client Succes
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Jun 2020 - Present
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Client Success Team Lead
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Apr 2021 - May 2022
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Raken
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United States
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Software Development
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100 - 200 Employee
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Client Retention Specialist
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Oct 2019 - Mar 2020
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ReviewBuzz
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United States
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Software Development
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1 - 100 Employee
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Account Manager
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Dec 2018 - Oct 2019
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Customer Support Analyst
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Oct 2017 - Oct 2019
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Portland State University
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United States
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Higher Education
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700 & Above Employee
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Graduate Student M.A Conflict Resolution
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Sep 2014 - Jun 2016
Dedicated to the transformation of local conflicts ranging from advocacy for the homeless and working poor to community and police relations. Dedicated to the transformation of local conflicts ranging from advocacy for the homeless and working poor to community and police relations.
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Workwell Technologies
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United States
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Information Technology & Services
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1 - 100 Employee
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Custmer Support Manager
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Jun 2011 - Nov 2014
During my employment at Processing Point I oversaw the day to day operations of our ten person support department. I implemented SOP's for client interaction and set benchmarks for customer satisfaction. My daily functions included the following: *Follow-up with less than satisfied clients to assure satisfaction was met *Review Ticket Logs, Incoming and Outgoing to correct responses and quality assurance. * Schedule and Coordinate Staff to meet the needs of our clients *… Show more During my employment at Processing Point I oversaw the day to day operations of our ten person support department. I implemented SOP's for client interaction and set benchmarks for customer satisfaction. My daily functions included the following: *Follow-up with less than satisfied clients to assure satisfaction was met *Review Ticket Logs, Incoming and Outgoing to correct responses and quality assurance. * Schedule and Coordinate Staff to meet the needs of our clients * Coordinate Training Sessions between our development team and support to maintain current knowledge base * Edit and Update Online Knowledge Base * Reach out to delinquent accounts and assist them in updating payment information * Ensure that all SOP's of Processing Point were being followed and implemented through the department * Act as a liaison between clients and development for customized features within the software * Ensure that those features were implemented in a timely fashion * Maintain relationships with dealers of our product and assist with clients who needed special/extra assistance * Make sure employees were clocking in/out on time and taking breaks, lunches etc * Submitting hours and making corrections for payroll to properly administer pay * Process the Intake paperwork and train new employees * Process the termination paperwork for employees and notify them. * Coordinate orders from Support to flow into shipping. * Provide Technical Assistance for connecting timeclocks to wifi and lan networks. * Help clients work through their firewalls, sonic walls, content filtering and network hardware. Show less During my employment at Processing Point I oversaw the day to day operations of our ten person support department. I implemented SOP's for client interaction and set benchmarks for customer satisfaction. My daily functions included the following: *Follow-up with less than satisfied clients to assure satisfaction was met *Review Ticket Logs, Incoming and Outgoing to correct responses and quality assurance. * Schedule and Coordinate Staff to meet the needs of our clients *… Show more During my employment at Processing Point I oversaw the day to day operations of our ten person support department. I implemented SOP's for client interaction and set benchmarks for customer satisfaction. My daily functions included the following: *Follow-up with less than satisfied clients to assure satisfaction was met *Review Ticket Logs, Incoming and Outgoing to correct responses and quality assurance. * Schedule and Coordinate Staff to meet the needs of our clients * Coordinate Training Sessions between our development team and support to maintain current knowledge base * Edit and Update Online Knowledge Base * Reach out to delinquent accounts and assist them in updating payment information * Ensure that all SOP's of Processing Point were being followed and implemented through the department * Act as a liaison between clients and development for customized features within the software * Ensure that those features were implemented in a timely fashion * Maintain relationships with dealers of our product and assist with clients who needed special/extra assistance * Make sure employees were clocking in/out on time and taking breaks, lunches etc * Submitting hours and making corrections for payroll to properly administer pay * Process the Intake paperwork and train new employees * Process the termination paperwork for employees and notify them. * Coordinate orders from Support to flow into shipping. * Provide Technical Assistance for connecting timeclocks to wifi and lan networks. * Help clients work through their firewalls, sonic walls, content filtering and network hardware. Show less
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Barcode Printers Inc
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United States
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Retail
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Customer Support
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Sep 1999 - May 2008
Picked Orders Shipped Orders Answered Client Inquiries Taught Ink Refilling Maintained Stock Picked Orders Shipped Orders Answered Client Inquiries Taught Ink Refilling Maintained Stock
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Education
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2016 - 2021
Saybrook University
Doctor of Philosophy - PhD, Peace Studies and Conflict Resolution -
2014 - 2016
Portland State University
Master of Arts - MA, Conflict Resolution & Justice Studies -
2009 - 2011
California State University San Marcos
Bachelor's Degree, Sociology -
2009 - 2011
California State University San Marcos
Bachelor's Degree, Criminology and Justice Studies
Community
