Experience

Hyatt Regency Atlanta Perimeter at Villa Christina
• United States
• Hospitality
• 1 - 100 Employee
• Social Catering Sales Manager

  • Nov 2022 - Present


Atlanta Wedding and Event Professionals -- #AtlantaWEP

• United States
• Events Services
• 1 - 100 Employee

• Event Concierge

  • May 2016 - Present

  • Maintain and develop client and vendor relationships • Assist in the planning, budgeting and development process of events • Maintain social media accounts, Mad Mimi database, and company email • Ensure proper set-up and break down for each event • Maintain and develop client and vendor relationships • Assist in the planning, budgeting and development process of events • Maintain social media accounts, Mad Mimi database, and company email • Ensure proper set-up and break down for each event



Fox Bros. Bar-B-Q

• United States
• Restaurants
• 1 - 100 Employee

• Event Sales Manager

  • Aug 2021 - Nov 2022

  • Train and supervise an Event Coordinator staff of 4 in a fast-paced catering facility • Supervise event staff offsite at events • Maintain and develop client and vendor relationships • Develop sales presentations to capture new clients • Coordinate table, chair, china, linen rentals with outside vendor when needed • Assist in the planning, budgeting and development process for catered events • Maintain Cognito forms, company email and personal email • Ensure proper catering set-up and break down for each event • Coordinate tastings with clients to finalize menu • Create BEOs for full service events, deliveries and pick ups • Attend site visits to ensure proper catering set-up and break down for each event Show less



Florida Blue

• United States
• Insurance
• 700 & Above Employee

• Member Care Specialist

  • Sep 2020 - Oct 2021

  • Provide excellent customer service in a call center setting • Utilize multiple systems while responding to member inquiries using problem solving and decision making skills to resolve simple to complex issues related to claims, billing and insurance benefit information • Process member’s premium payments • Maintain company service goals and standards by meeting monthly metrics • Document notes of each call to ensure all information is saved correctly • Provide excellent customer service in a call center setting • Utilize multiple systems while responding to member inquiries using problem solving and decision making skills to resolve simple to complex issues related to claims, billing and insurance benefit information • Process member’s premium payments • Maintain company service goals and standards by meeting monthly metrics • Document notes of each call to ensure all information is saved correctly

• Event Sales Manager

  • Apr 2019 - Feb 2020

  • Train and supervise an Event Sales staff of 6 in a fast-paced catering facility• Supervise event staff offsite at events• Maintain and develop client and vendor relationships• Create BEOs for full service events, deliveries and pick ups • Develop sales presentations to capture new clients• Coordinate table, chair, china, linen rentals with outside vendor when needed• Assist in the planning, budgeting and development process for catered events• Maintain social media account, Cognito forms, company email and personal email• Ensure proper catering set-up and break down for each event Show less

• Event Sales Coordinator

  • Aug 2017 - Apr 2019

  • Create BEOs for deliveries and pick up orders• Maintain monthly sales goals to capture new business • Maintain social media account, Cognito forms, company email and personal email• Ensure proper catering set-up and break down for each event



The Optimist

• Italy
• Advertising Services
• 1 - 100 Employee

• Team Supervisor/Lead Hostess (Captain)

  • Feb 2014 - Aug 2017

  •Greet and seat guests in a fine dining restaurant; organize daily preparations for lunch and dinner service •Maintain system database and note significant problems, guest attendance; Note guests’ needs and provide feedback on any special service requests for current/future service •Route phone calls and messages on a multi-line system •Create seating arrangements for all guests •Provide information regarding be accommodations for events/special occasions •Train, supervise, and schedule a team of staff of 8 Hostess in an upscale dining facility. •Assist management with the retail inventory control. Show less



The St. Regis

• United States
• Real Estate
• 1 - 100 Employee

• Pool Piazza Server

  • May 2014 - 2016

  •Process food and beverage orders for guests and residents; Bar back/Bartender as needed •Assist with the setup, operation and breakdown of private events; Planned and executed large corporate events and private parties hosting up to several hundred guests. •Designed and implemented a training program for staff opening and closing procedures. •Consistently ranked as leading sales producer among service staff. •Process food and beverage orders for guests and residents; Bar back/Bartender as needed •Assist with the setup, operation and breakdown of private events; Planned and executed large corporate events and private parties hosting up to several hundred guests. •Designed and implemented a training program for staff opening and closing procedures. •Consistently ranked as leading sales producer among service staff.



Georgia State University

• United States
• Higher Education
• 700 & Above Employee

• Service Ambassador

  • Jan 2013 - Nov 2014

  •Coordinated community service projects and social justice events for students and faculty •Planned and executed special events from start to finish •Implemented a new, recurring office program -- Coffee Talks which provided a forum that allowed students to speak freely about various topics •Assisted in day-to-day administrative tasks •Coordinated community service projects and social justice events for students and faculty •Planned and executed special events from start to finish •Implemented a new, recurring office program -- Coffee Talks which provided a forum that allowed students to speak freely about various topics •Assisted in day-to-day administrative tasks



Operation HOPE

• Financial Services
• 200 - 300 Employee

• Public Relations Intern

  • Jul 2013 - Jul 2014

  •Assisted in the development, planning and execution of the organization’s two-day Global Summit and carried out the day-to-day functions at the Atlanta office. •Edited press releases •Updated all Operation HOPE Atlanta social media outlets •Maintained adequate media presence for HOPE functions •Assisted in the development, planning and execution of the organization’s two-day Global Summit and carried out the day-to-day functions at the Atlanta office. •Edited press releases •Updated all Operation HOPE Atlanta social media outlets •Maintained adequate media presence for HOPE functions