Experience

Worldwide Assurance for Employees of Public Agencies (WAEPA)

• United States
• Insurance
• 1 - 100 Employee

• Billing Services Representative

  • Oct 2022 - Present

• Call Center Agent

  • Sep 2021 - Oct 2022



CODICE

• United States
• Information Technology & Services
• 1 - 100 Employee

• Call Center Agent

  • Jun 2020 - Jul 2021

  Washington, District of Columbia, United States • Answered high volume inbound customer calls in a professional and friendly manner • Followed department protocols to keep customer calls under 2 minutes • Resolved customer inquiries regarding application, eligibility, and other program information • Utilized Salesforce to document all customer encounters in a clear and concise manner

• Customer Service Representative

  • Nov 2019 - Jun 2020

  Washington DC •Established good rapport with customers through phone calls and in-person visits •Distributed flyers and new program information to customer base •Analyzed customer trip data to identify trends and improve customer experience •Provided administrative support to grant managers



Medstar Physicians Billing Services

• Administrative Assistant

  • May 2016 - Jul 2018

  Washington DC •Created excel reports and distributed to managers via email •Organized and prepared monthly meetings within the department •Performed clerical duties such as answering calls, filing, and mail sorting •Greeted all visitors and personnel in a warm and professional manner



Children First Pediatrics

• Intern

  • May 2015 - Jul 2016

  Largo, Maryland, United States •Scheduled wellness and sick visits for 50 patients a week using eClinicalworks •Answered patient calls regarding medical concerns and appointments •Recorded and managed patient information in accordance to HIPAA regulations •Provided administrative support to 3 physicians and 3 nurses