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Tierra Lisbon is a seasoned administrative professional with 15+ years of experience in managing teams, coordinating events, and providing exceptional customer service. She has expertise in nonprofit management, community outreach, and data entry. Lisbon holds a degree in Business Administration/HR from Morgan State University.

Experience

    • Government Administration
    • 100 - 200 Employee
    • Manager of Death Benefits/Refunds unit
      • Sep 2019 - Present

      supervise, manage and control the daily operations of the Death benefits/Refunds unit. Supervise a staff of 10 employees. Assign, Review, and approve work.

    • Team Leader in the Death Benefits/Refunds Unit
      • Aug 2018 - Sep 2019

      Lead a team of 7 employees. Assist the supervisor in the hiring, training and development of staff. Review and assign Work. Communicate with Retirement Coordinators to determine payout for beneficiaries. Mail out and receive claim packages for death benefits. Calculate monies due to beneficiaries and estates. Pay out death benefits to beneficiaries and assist grieving families.

  • Maryland WIC Program
    • Baltimore, Maryland Area
    • Procurement Specialist
      • Feb 2018 - Aug 2018
      • Baltimore, Maryland Area

      Responsible for developing contract specifications and coordinating procurement activities while following State procurement procedures. Participate in pre-bid conferences, communicate with potential bidders and vendors, select awards based on evaluation criteria. Purchase commodities and service...

    • Death benefits Specialist
      • Nov 2013 - Feb 2018
      • Baltimore, Maryland Area

      I worked in the Death Benefits unit of the Benefits Processing Division. Once notified of the member's death, I close their account, stop the monthly pension payment, and process all monies due to the beneficiary after being notified of the death of a retired State employee.

    • Office Secretary II
      • Oct 2007 - Nov 2013
      • Baltimore, Maryland Area

      I was an office secretary for 5 education program specialists. I assisted them in every aspect of their work.

    • Office Services Clerk
      • Aug 2004 - Oct 2007
      • Baltimore, Maryland Area

      I provided administrative support to the Maryland Children's Health Program-Premium Unit (MCHP Premium) and processed check payments and invoices. Also, worked for the Breast and Cervical Cancer Program processing applications.

  • Mid-Towne Medical Group, Inc.
    • Baltimore, Maryland Area
    • Office Assisant/Billing Clerk
      • Feb 1999 - Aug 2004
      • Baltimore, Maryland Area

      This is a physical therapy clinic where patients came if they were involved in a car accident, personal injury and needed physical therapy. This started off as a work-study job for me in my junior year of high school and continued on through college.

Education

  • 2000 - 2004
    Morgan State University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Government Administration”

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