Experience

PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Engineer at Boston Scientific

  • Sep 2021 - Present



CLEAResult

• United States
• Utilities
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2020 - Sep 2021



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Service Desk Analyst

  • Aug 2019 - Oct 2020



HedgeServ

• United States
• Financial Services
• 700 & Above Employee

• IT Support Technician

  • Sep 2018 - Jul 2019

  -Provided quality and fast resolution to service and incident requests submitted to our support center via phone, email, and ticketing system -Assisted 120 users in the Cork office along with our global users with the installation and configuration of IT equipment such as PCs, Laptops, Apple Macbooks, printers, IP Phones, etc -Established and maintained effective working relationships by working cooperatively with others to perform preventive maintenance and repairs -Assisted with training for new and existing users regarding existing and new technologies.



University College Cork

• Ireland
• Higher Education
• 700 & Above Employee

• IT Support

  • Jan 2016 - Jun 2018

  Ensuring the smooth running of the IT System for a team of 40 persons, some of whom are office-based and others who are based remotely -Responsible for installing new software, maintenance and updates of computers, laptops and printers, ordering and setting up new equipment -Providing support and troubleshooting advice verbally to internal staff and by telephone to external staff. -Responsible for providing IT Support to Data Registration Officers for the National Self- Harm Registry Ireland (NSHRI) including: 1. Maintaining and updating the bespoke data collection system for the NSHRI 2. Maintaining user access to the cloud server for data uploads 3. Configuring and updating computer encryption and antivirus programmes 4. Developing protocols and instructional material relating to IT issues and communication policies 5. Troubleshooting connectivity and software problems